Customer Success Manager

🕒 June 4

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Emburse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💸 Finance

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2019-07

Finance • Enterprise • SaaS

Emburse is a company that provides innovative solutions for travel and expense management. It focuses on offering businesses forward-thinking technology to manage and streamline their expense and travel management processes efficiently. Emburse's diverse set of software solutions includes travel management, invoice and payments automation, and insights analytics. Known for its mobile-friendly and customizable applications, Emburse aims to help businesses optimize their financial processes and enhance data-driven decision-making. The company's commitment to security and data processing requirements ensures that user information remains protected. With a recognition in the industry for its advanced technology, Emburse empowers finance teams to lead their organizations through data-driven advancements.

📋 Description

• Deliver an industry leading customer experience • Manage a portfolio of approximately 40 customers across the Enterprise segment. • Collaborate with internal teams to represent voice of the customer • Provide product education/support for new and ongoing customers • Establish product/industry best practices for customers • Participate in customer forums • Own ultimate responsibility for the customer’s retention and expansion success while preventing churn • Maintain accurate and current records of customer information in Salesforce • Own cancellation process to identify cancellation, work with sales/customer to save account, and if unable, ensure to document and complete the cancellation process • Serve as an escalation point for issues that impact the customer’s success and work with internal teams to drive resolution • Identify opportunities to expand customer value through additional products, services, and solutions aligned to customer goals. • Be familiar with CSM negotiation and quota management

🎯 Requirements

• Bachelor’s Degree or equivalent • 3-5 years Customer Success, Account Management, or Client Services experience • Proven ability to drive customer adoption, retention, and growth • Strong relationship-building and stakeholder management skills • Excellent presentation, communication, and problem-solving abilities • Experience conducting business reviews and customer success planning • Proficiency with CRM and Customer Success platforms (Salesforce, Gainsight, or similar) • Strong analytical skills and ability to interpret customer usage data • Experience managing renewal, retention, or expansion objectives is preferred • ZenDesk experience

🏖️ Benefits

• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize their finance operations. • A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-world challenges. • A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success. • A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere.