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Commercial Excellence Manager

🕒 October 8

🐊 Florida – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

Where this job comes from

Posted on CHEP's careers page, not through a job board

First seen by Remote Rocketship October 8

Still open on CHEP's site. Checked 2 hours ago.

Logo of CHEP

CHEP

10,000+ employees

🚘 Automotive

🍽️ Food & Beverage

📣 Marketing

Automotive • Food & Beverage • Marketing

CHEP is a global leader in supply chain management, offering pallet and container pooling solutions. The company provides high-quality wooden and plastic pallets for industries, automobile supply chains, and retail environments. With a focus on sustainability, CHEP operates a circular economy model, reusing and recycling containers to minimize waste and reduce carbon footprints. They maintain a vast network of service centers and facilitate efficient, sustainable logistics for some of the world's largest companies, leveraging their extensive reach to enhance supply chain efficiency and collaboration worldwide.

📋 Description

• Improve the consistency, effectiveness and scalability of commercial execution through better sales processes, operating rhythms and CRM-enabled ways of working • Strengthen the connection between commercial execution and demand planning to improve forecast accuracy, efficiency and cost reduction • Build adoption of coordinated commercial sales training programs, methodologies and tools with Sales Leadership and Learning & Development • Act as business process owner for CRM-enabled selling, translating commercial needs into processes, reporting and system improvements • Own and improve opportunity management, funnel governance, activity management and CRM-enabled selling • Embed proactive customer management practices using alerts, insights and intervention playbooks • Own the funnel governance framework, including review standards, metrics, decision criteria and reporting requirements • Design commercial workflows and drive CRM and process adoption through communications, training support, playbooks and feedback loops • Monitor data quality and process adherence, identify systemic gaps and coordinate corrective actions • Simplify seller workflows, reduce administrative burden and improve seller experience • Support rollout and adoption of commercial tools, reporting and digital/AI-enabled selling capabilities • Coordinate delivery across Sales, Marketing, Data & Analytics, Customer Experience and other partners • Manage a prioritized commercial excellence roadmap based on value, effort and change capacity

🎯 Requirements

• Bachelor's degree or equivalent relevant business experience • Demonstrated knowledge of commercial processes and CRM-enabled sales execution • Strong analytical, process design, communication and stakeholder management capability • Formal training or certification in process improvement, change management, project management or Salesforce • Experience in CPG, supply chain, logistics or a related B2B environment • Experience in commercial excellence, sales operations, business process improvement, CRM product ownership, commercial analytics, change management or business transformation • Experience designing, documenting and improving end-to-end commercial processes • Experience supporting Salesforce or a comparable CRM platform as a business owner, process owner or advanced business user • Experience developing or operating funnel governance, pipeline reviews, commercial reporting and performance cadences • Experience translating business needs into clear requirements and partnering with technical teams through design, testing and deployment • Experience leading cross-functional initiatives and driving adoption without direct authority • Experience using data and stakeholder feedback to diagnose issues, prioritize improvements and measure outcomes

🏖️ Benefits

• Competitive Pay + Annual Bonus • Benefits Day 1 • 401K with company match (up to 4%) • Company-paid vision insurance • Short-term disability insurance • Life insurance • Employee Stock Match Program • Tuition reimbursement • Parental leave • Childcare assistance • Profit sharing • Hybrid Work Model / work-life balance and flexibility (posting also specifies this role is Fully Remote)

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