Spanish Bilingual Inbound Customer Service Representative

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🕒 6 days ago

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Take incoming calls from members • Navigate tools and resources to address member inquiries accurately • Maintain a high level of service and meet performance targets • Remain calm and professional while adapting to difficult situations • Develop and maintain productive working relationships with team members • Promote and maintain a positive, professional image of Velera’s call centers • Participate in classroom and on-the-job product and procedure training • Review manuals and resources to acquire and increase product knowledge • Report identified risks to the appropriate team or management • Manage, monitor, and report risks within the scope of the work area, including information security risks • Deliver exceptional service to internal and external clients in accordance with company policies, procedures, service standards, and applicable laws

🎯 Requirements

• High school diploma or equivalent • Some post-high-school education desirable • Basic computer skills using Word, Excel, and Outlook • Strong customer service skills • Clear verbal communication, written communication, and reading comprehension in English • Ability to accurately interpret information • Problem-solving and analytical thinking skills • Good judgment and decision-making ability • Ability to work efficiently independently and as part of a team • Product knowledge including Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console, or Springboard • Ability to regularly sit and use hands to finger, handle, or feel, and talk or hear • Close vision ability • Ability to occasionally lift or move up to 25 pounds • Ability to read, write, perform simple arithmetic, draw conclusions from written or computer-generated materials, and analyze data or report information for 5–8 hours per shift • Regular and reliable attendance • This role is currently not eligible for sponsorship

🏖️ Benefits

• Performance bonus opportunities • Shift differential • Language differential • Medical insurance with telemedicine • Dental insurance • Vision insurance • Basic and optional life insurance • Paid Time Off (PTO) • Maternity leave • Parental leave • Family Care leave • Community Volunteer Time Off • 12 paid holidays • Company-paid disability insurance • 401(k) with employer match • Health Savings Account (HSA) with company-provided contributions • Flexible Spending Account (FSA) • Supplemental insurance • Employee Assistance Program (EAP) • Tuition reimbursement • Wellness program • Remote-first, flexible work environment