Market Operations Specialist

🕒 September 22

🇺🇸 United States – Remote

💵 $113k - $132.9k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Coinbase

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

₿ Crypto

💸 Finance

💰 $21.4M Post-IPO Equity on 2022-11

Consulting • Crypto • Finance

Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.

📋 Description

• Provide frontline operational support across the Coinbase Derivatives Exchange (CDE) and Deribit • Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications • Investigate and resolve customer inquiries concerning exchange functionality, market events, connectivity, product schedules, and business technology • Support internal and external investigations tied to exchange operations, including error trade analysis and resolution • Coordinate with product and development teams to launch products and implement platform updates • Execute deployment testing in pre-production environments to protect production environments • Support client and vendor onboarding and ongoing operational enablement across both exchanges, including prediction markets and event contracts listed on CDE • Identify, document, and recommend operational process improvements aligned with business objectives and platform growth

🎯 Requirements

• BA/BS in Information Systems, Economics, Finance, or a technical field • 1+ years of experience in financial markets operations or a technical operations role • Product and operational knowledge of listed futures or options • Hands-on experience with error trade analysis and resolution • Ability to diagnose and articulate complex technical problems and solutions to technical and non-technical audiences • Experience delivering multi-channel support (voice, email, chat) • Ability to maintain quality under high-volume, time-sensitive conditions • Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus • Responsible use of generative AI with human oversight

🏖️ Benefits

• Equity eligibility • Bonus eligibility • Medical insurance • Dental insurance • Vision insurance • 401(k) • Quarterly in-person working sessions (“surges”) • Reasonable accommodations for individuals with disabilities • Free compatible screen reader and tutorial for applicants needing screen-reading technology

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