Collinson
1001 - 5000 employees
🚗 Transport
🤝 B2B
Transport • Insurance • B2B
Collinson is a global family-run business that specializes in enhancing the travel experience for customers worldwide. With a workforce of over 1,800 people, Collinson offers market-leading airport experiences through Priority Pass, develops customer loyalty and engagement programs, and provides insurance solutions to more than 40 million customers. The company is committed to innovation and values-driven operations, and it prides itself on creating a dynamic and inclusive workplace. Collinson's expertise spans airport lounge services, travel assistance, and insurance sectors, ensuring safe, secure, and enriching travel experiences.
Application Support Specialist
Job not on LinkedIn
🕒 May 30
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Collinson
1001 - 5000 employees
🚗 Transport
🤝 B2B
Transport • Insurance • B2B
Collinson is a global family-run business that specializes in enhancing the travel experience for customers worldwide. With a workforce of over 1,800 people, Collinson offers market-leading airport experiences through Priority Pass, develops customer loyalty and engagement programs, and provides insurance solutions to more than 40 million customers. The company is committed to innovation and values-driven operations, and it prides itself on creating a dynamic and inclusive workplace. Collinson's expertise spans airport lounge services, travel assistance, and insurance sectors, ensuring safe, secure, and enriching travel experiences.
📋 Description
• Provide direct support for software applications by troubleshooting and resolving user enquiries. • Monitor application performance and ensure systems are running optimally. • Work closely with software developers, system administrators, and end-users to facilitate smooth operations and implement improvements. • Maintain SOPs, user guides, and application performance metrics. • Conduct training sessions for users to enhance understanding of software applications and best practices. • Identify and recommend system improvements, optimisations, and enhancements.
🎯 Requirements
• Degree in Computer Science, Information Technology, or related discipline, or equivalent knowledge gained through substantial experience in application support or development. • Understanding of operating systems, databases, and application architectures. • Experience using ITSM tools (e.g., JIRA) and version control platforms (e.g., GitHub). • Knowledge of SDLC processes and best practices. • Ability to troubleshoot application issues using logs, diagnostic tools, and scripts.
🏖️ Benefits
• Health insurance • Flexible working hours • Professional development opportunities • Paid time off
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