Magic EdTech
1001 - 5000 employees
Founded 1990
🤖 Artificial Intelligence
👥 B2C
🧘 Wellness
Artificial Intelligence • B2C • Wellness
Magic EdTech is a fitness technology company that offers the MAGIC Mirror, an innovative home gym solution featuring AI-powered personal training. The MAGIC Mirror provides real-time form feedback, rep counting, and body tracking through advanced artificial intelligence, facilitating a personalized workout experience right from the comfort of home. In addition to the mirror, they offer a range of smart fitness accessories such as adjustable dumbbells and a folding incline bench, making it easier for users to build a complete workout studio at home.
Customer Service Lead
Job not on LinkedIn
🕒 May 27
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Magic EdTech
1001 - 5000 employees
Founded 1990
🤖 Artificial Intelligence
👥 B2C
🧘 Wellness
Artificial Intelligence • B2C • Wellness
Magic EdTech is a fitness technology company that offers the MAGIC Mirror, an innovative home gym solution featuring AI-powered personal training. The MAGIC Mirror provides real-time form feedback, rep counting, and body tracking through advanced artificial intelligence, facilitating a personalized workout experience right from the comfort of home. In addition to the mirror, they offer a range of smart fitness accessories such as adjustable dumbbells and a folding incline bench, making it easier for users to build a complete workout studio at home.
📋 Description
• Take full ownership of customer service as the company grows • Manage customer service agents while resolving around 20% of daily tickets • Audit service channels proactively, catching errors before escalation • Ensure quality, speed, and tone of customer interactions • Respond to sensitive issues with direct phone calls • Manage Trustpilot score and generate reviews • Utilize live chat as a sales channel to assist customers • Handle complex issues involving logistics and partner communications • Manage relationships with key retail partners and oversee returns process
🎯 Requirements
• 2+ years in customer support or e-commerce operations • Strong verbal communication skills; comfortable handling escalations by phone • Experience with Gorgias or similar helpdesk software • Proficiency in Shopify (highly desirable) • Experience with couriers, 3PLs, or freight forwarders
🏖️ Benefits
• Competitive salary • Hybrid working from our London HQ (at least 2 days WFH per week) • Free MAGIC Mirror and accessories (worth £2,000+) • Unlimited holiday • Mental health and wellbeing support • Hardware budget (new MacBook or equivalent) • Learning and development budget • Exposure to investors and athletes • Weekly free lunch and daily barista coffee in office • Regular socials
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