Customer Care Representative

🕒 May 22

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Neko Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

👥 B2C

🧘 Wellness

💰 $260M Series B - Neko Health on 2025-01

B2C • Wellness

Neko Health is a consumer-focused preventive health company that operates physical health centres offering rapid, comprehensive body scans and doctor-led reviews. Customers receive instant, detailed results—covering body measurements, vascular health, heart rhythm, diabetes risk factors, and skin mapping—for an annual check aimed at early detection and long-term tracking. Neko Health combines in-clinic diagnostics with data collection for benchmarking and research, and currently has locations in the UK and Sweden with plans to expand to New York City.

📋 Description

• Be the first point of contact and a trusted partner to Neko Health's members in the UK • Own multi-channel member support across email, phone, text/SMS, and social • Handle everything from booking management and product enquiries to complaint resolution and service recovery • Deliver support that feels genuinely human and member-first at every touchpoint. • Ensure every member who contacts Neko feels genuinely looked after — responses are warm, clear, and arrive when they're expected. • Own each case from first contact to resolution, anticipating what a member needs before they have to ask twice. • Maintain the Neko voice — human, considered, and on brand every time. • Share patterns noticed from interactions internally for product and experience improvement

🎯 Requirements

• 2+ years' experience in customer support, hospitality, or another high-touch, member-facing service role • Fluent in English; exceptional written and verbal communication skills are essential • Experience supporting customers across multiple channels including phone, email, and digital/social • Proven ability to manage bookings, troubleshoot issues, and handle complaints with professionalism and accountability • Familiarity with Zendesk or similar CRM and support platforms • Strong judgement around tone, timing, and privacy — especially on public-facing social channels • Highly organised with a clear sense of ownership, strong attention to detail, and ability to manage a personal ticket queue to defined SLAs • Calm and confident in escalated or high-visibility situations • Experience in social or public-facing support is a strong advantage • Experience with social moderation tools, telephony, and SMS platforms • Interest in or experience within health, wellness, or technology-driven consumer products

🏖️ Benefits

• N/A