Head of Product Propositions – B2C, Retail

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🕒 May 29

🏢🏡 London – Hybrid

⏰ Full Time

🔴 Lead

✅ Product Manager

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Collinson

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

🤝 B2B

Transport • Insurance • B2B

Collinson is a global family-run business that specializes in enhancing the travel experience for customers worldwide. With a workforce of over 1,800 people, Collinson offers market-leading airport experiences through Priority Pass, develops customer loyalty and engagement programs, and provides insurance solutions to more than 40 million customers. The company is committed to innovation and values-driven operations, and it prides itself on creating a dynamic and inclusive workplace. Collinson's expertise spans airport lounge services, travel assistance, and insurance sectors, ensuring safe, secure, and enriching travel experiences.

📋 Description

• Develop a deep understanding of our current and potential target audience. • Develop the product strategy for our B2C propositions, ensuring alignment with business objectives, consumer trends, and market needs. • Lead the creation and prioritisation of the product roadmap, balancing long-term vision with short-term deliverables. • Drive innovation across the proposition lifecycle, from ideation through to market launch and iteration. • Ensure B2C propositions meet customer expectations while delivering seamless user experiences. • Build and maintain strong relationships with key internal and external stakeholders. • Act as a thought leader within the B2C space, staying informed on consumer behaviour, market trends, and technological advancements. • Define, measure and monitor key performance metrics and KPIs, using data to guide decisions and refine product offerings. • Mentor, and develop a high-performing B2C propositions team.

🎯 Requirements

• Proven track record of leading B2C proposition strategies, preferably in industries such as retail, travel or other global direct-to-consumer products. • Strong experience of consumer needs, pain points, and preferences, with the ability to design propositions that meet and exceed these expectations. • Experience managing a cross-functional team and delivering consumer-focused products in a fast-paced, agile environment. • Demonstrated ability to balance strategic vision with practical execution, ensuring propositions are both customer-centric and aligned with business goals. • Excellent communication and relationship-building skills, with the ability to influence stakeholders, customers, and partners at all levels. • Strong analytical mindset, with experience using data and KPIs to inform proposition decisions and optimise customer experience. • Ability to manage competing priorities, lead complex projects, and deliver impactful propositions on time and within scope.

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities