Customer Success Associate Director, E-commerce

🔥 6 hours ago

🇺🇸 United States – Remote

💵 $133.6k - $158k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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CommerceIQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

💰 $115M Series D on 2022-03

Consulting • Logistics • Marketing

CommerceIQ is a cutting-edge platform focused on optimizing ecommerce management for consumer brands. Leveraging advanced AI and machine learning, the company provides a unified solution for digital shelf analytics, ecommerce sales management, retail media management, and supply chain optimization. CommerceIQ helps businesses maximize sales, optimize performance, and protect brand equity across global retail channels by addressing challenges such as revenue leakage, third-party seller dilution, and out-of-stock issues. By offering actionable insights and automation, CommerceIQ empowers brands to achieve market leadership in the ecommerce space.

📋 Description

• Act as the connector between retail media strategy and content execution, ensuring media investments and on-site content are aligned to drive conversion and share growth • Work with customers to understand their ecommerce needs and apply products and services to meet those needs • Provide data-driven content recommendations and optimizations across retailer platforms such as Amazon, Walmart, Target, and Chewy • Use ecommerce data to grow profitable market share • Serve as an expert on the CommerceIQ platform and help customers apply best-practice strategies • Drive customer KPI improvements and showcase the value of the CommerceIQ platform throughout engagements • Assist customers with onboarding, training, and deployment of best practices • Own customer service requests by coordinating with technical support and engineering teams • Assist Customer Success Leadership and Professional Services teams with Joint Success Plans • Represent customer needs internally to shape new features and improve the product

🎯 Requirements

• Bachelor's degree in Business, Marketing, Communication, Economics or related field • 5+ total years of professional work experience • 3+ years experience working in the ecommerce industry at a brand, consulting firm, agency, Amazon or related organisation, or in relevant category management or analytics roles in the CPG industry • Strong written and verbal communication, project management and client management skills • An analytical approach to problem-solving with advanced Excel and/or SQL skills • Project management experience and ability to anticipate and mitigate risks • Track record of retaining and renewing Enterprise customers in the SaaS space • Experience working with all levels of the business, including senior executives • Willingness to travel as needed to meet with clients

🏖️ Benefits

• Long-term incentives in the form of company stock options • Potential discretionary bonuses • Comprehensive medical, vision, and dental coverage • 401(k)-retirement plan • Short & long-term disability insurance • Life insurance • Paid parental leave • Monthly reimbursements for gym, phone, and internet • 10+ paid company holidays in each calendar year • Unlimited PTO

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