Customer Success Manager

🔥 5 minutes ago

🌐 United Kingdom, France – Remote

🇬🇧 United Kingdom – Remote 🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conga

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Conga is a comprehensive revenue lifecycle management platform designed to help businesses optimize every stage of the customer journey, from acquisition to renewal. Providing tools for document generation, eSignature, contract lifecycle management (CLM), and configure-price-quote (CPQ), Conga enables businesses to automate and streamline their revenue processes. The platform is open and designed to integrate with existing CRMs, ERPs, and other systems, allowing companies to overcome fragmented data and siloed processes. With a focus on increasing efficiency, mitigating risks, and improving customer experiences, Conga's solutions align teams across departments such as sales, finance, IT, and legal. Their offerings help more than 10,000 companies around the globe to enhance their revenue management activities, providing predictable growth, protecting revenue streams, and expanding customer opportunities.

📋 Description

• Manage a book of global, complex customers using Conga revenue operations solutions • Perform detailed customer adoption analysis • Engage customers in joint planning to increase adoption • Lead value realization activities, including customer stakeholder alignment and roadmap reviews • Ensure Conga solutions are iterated on and improved in customer environments • Drive customer advocacy by coordinating rapid resolution of technical issues with internal Conga partners • Facilitate, coach, and consult customers while continually deepening customer understanding • Drive adoption of Conga products • Identify expansion opportunities • Own risk mitigation using cross-functional teams • Improve customer health and sentiment • Ensure successful and growing renewals • Track customer goals, navigate challenges, and strategize about future-state needs • Present customer needs to day-to-day contacts, executives, and other stakeholders • Collaborate with sales, marketing, product, and support teams • Mentor and guide junior customer success managers

🎯 Requirements

• 3–5 years of experience in a customer success role • Proven track record managing and growing customer relationships in large enterprise or strategic accounts across EMEA, including Germany • Ability to drive customer satisfaction, retention, and expansion through relationship management and product knowledge • Strong project management or consulting experience • In-depth knowledge and experience with revenue management and/or contract management software solutions, commercial functions, and processes • Ability to demonstrate software and provide best practices for optimized use • Proficiency analyzing complex data sets, identifying patterns, and deriving actionable insights • Excellent verbal and written communication skills • Strong interpersonal skills for building rapport, establishing trust, and managing diverse customer and internal relationships • Experience collaborating with cross-functional teams • Willingness to mentor and guide junior customer success managers • Strong problem-solving skills and proactive mindset • Ability to adapt quickly in a fast-paced, dynamic environment • Understanding of business strategy, revenue models, KPIs, and relevant financial metrics • German and English at native/C2 level • Prior CLM, CPQ, or pricing software experience highly desirable • Experience in Healthcare, Financial Services, Technology, or a closely related field advantageous • Revenue lifecycle-specific training can demonstrate relevant expertise • SaaS product experience and continuous learning preferred • Product certifications preferred

🏖️ Benefits

• Individual and team development opportunities • Equal employment opportunities • Reasonable accommodation for applicants with disabilities • Confidential handling of applicant information according to EEO guidelines