Account Manager – Mid Market, Customer Growth

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £68k - £77.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Manage relationships and monitor customer performance • Develop customer success roadmaps • Drive periodic business reviews and develop account strategy • Build an account penetration model encouraging multi-angle access to key accounts • Align value messaging toward chief economic buyers in target accounts • Identify expansion and growth opportunities within customer accounts • Conduct scheduled customer check-ins and customer success metrics workshops to ensure Coupa adoption and optimisation • Coordinate internal resources across Coupa to help customers achieve value objectives • Share standard process ideas, product information, and relevant Coupa news • Provide a consistent customer point of contact and advocate for customers within Coupa • Advise customers on strategies to maximize the value of Coupa’s total spend management platform • Support customers in articulating and quantifying Coupa’s delivered value • Ensure contract renewals, identify and close cross-sell opportunities, and achieve revenue growth targets

🎯 Requirements

• Procure-to-Pay or Source-to-Contract domain expertise • Understanding of technology planning, implementation, and business impact • In-depth experience with procurement software • Strong customer/client management background • Experience developing and maintaining executive relationships and influencing strategies • Project management experience, including leading disparate, cross-functional, cross-enterprise project teams • Ability to conduct value-based conversations with business executives

🏖️ Benefits

• Two designated company-wide paid wellness days off each year • Paid day off on birthday or another day within birthday month • 40 hours of paid volunteer time off annually • Free, confidential, 24/7/365 Employee Assistance Program • Business travel protection through Zurich Travel Assist • Monetary referral bonuses for successful hires • Location-specific comprehensive medical/dental insurance • Retirement/pension plans • Life or accident protection • Inclusive and welcoming work environment