Strategic Account Director

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November 21

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Creation Technologies

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Creation Technologies is an award-winning Global Electronics Manufacturing Services provider, with a proven track record of helping OEM customers increase profitability, reduce risk, improve their customer satisfaction and time-to-revenue.

1001 - 5000 employees

📋 Description

• Serve as the senior commercial leader for high-growth, high-revenue strategic accounts • Responsible for setting and executing account strategies that drive sustainable revenue growth and long-term partnership value • Cultivate executive-level customer relationships, translating customer priorities into actionable initiatives • Ensure the delivery of tailored, high-impact solutions • Initiate enterprise-level strategic account planning and relationship development to maximize revenue and share of wallet (SOW) growth for assigned accounts • Leverage deep EMS industry knowledge and technical acumen to identify growth opportunities, guide solution development, differentiate Creation’s value proposition, and strengthen strategic partnerships • Spearhead mutually beneficial contract and pricing negotiations to maximize partnership value • Lead commercial engagement activities, including adherence to contract terms, pricing structures, and technical specifications, to optimize financial performance • Collaborate with DPMs and cross-functional teams to improve execution and ensure high standards of service and delivery • Act as the primary customer advocate to influence internal stakeholders by ensuring responsiveness, alignment, and continuous improvement • Oversee the collection and analysis of customer insights to develop and execute strategic initiatives that enhance service models, drive operational excellence, and strengthen long-term competitive advantage • Drive partnerships with Operations and cross-functional teams to align customer objectives, foster accountability, and deliver integrated solutions that advance business goals • Proactively address issues, resolve conflicts, and manage escalations to promote customer satisfaction and mitigate risks • Manage and streamline internal reporting, including SBRs, KPIs, and pipeline updates, to promote transparency and enable strategic, data-informed decisions • Contribute to company-wide projects, initiatives, or other responsibilities as assigned

🎯 Requirements

• A bachelor’s degree in business, Engineering, or a related field is preferred; equivalent combinations of education and relevant experience will also be considered. • A minimum of ten years of experience in manufacturing and program or account management is required, with a strong technical aptitude and a proven track record of success in managing strategic programs and building long-term customer relationships. • Deep understanding of the Electronics Manufacturing Services (EMS) industry, including customer business models, market trends, pricing strategies, and supply chain dynamics. • Advanced proficiency in Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) tools, and the full Order-to-Cash (OTC) process. • Strong communication skills are necessary to engage stakeholders at all levels, with the capacity to simplify complex topics and tailor messaging to diverse audiences. • Success in this role also requires conflict resolution, cross-functional leadership without direct authority, and the ability to foster alignment across departments. • A high level of technical aptitude, data-driven decision-making, and customer-centric thinking are critical.

🏖️ Benefits

• performance-based bonuses