Director of Service Delivery – International

🔥 6 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CTERA

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

Cybersecurity

CTERA is the distributed cloud file storage leader, powering more than 50,000 enterprise locations and millions of corporate users. The company specializes in cloud storage solutions, global file systems, and edge computing, with a focus on secure file storage and ransomware protection.

📋 Description

• Lead and mentor the Professional Services team while remaining hands-on in customer delivery • Actively participate in complex implementations, migrations, upgrades, and strategic customer projects • Serve as the executive escalation point for critical customer engagements • Maintain end-to-end visibility across customer projects, proactively managing risks, blockers, resources, timelines, and customer satisfaction • Partner with Support, Customer Success, Sales, Product Management, and R&D to ensure successful delivery outcomes • Build trusted relationships with enterprise customers and provide strategic guidance throughout the delivery lifecycle • Coach engineers on technical and customer-facing challenges while driving execution excellence • Establish and continuously improve scalable delivery processes, governance, methodologies, and implementation standards • Track and optimize key delivery metrics, including project success, utilization, CSAT, quality, and time-to-value • Leverage and promote AI-driven capabilities to enhance project management, customer communications, documentation, reporting, knowledge sharing, and operational efficiency • Develop dashboards and reporting that provide actionable visibility into project status, customer health, delivery performance, and operational metrics • Foster a culture of ownership, accountability, collaboration, continuous improvement, and customer-centricity

🎯 Requirements

• 8+ years of experience in Professional Services or Service Delivery within an enterprise software or SaaS company • 3+ years of experience leading technical Service Delivery or Professional Services teams • Experience managing teams in a customer-facing technical environment • Strong technical background in enterprise infrastructure, hybrid cloud, storage, backup, file services, networking, virtualization, cybersecurity, or related enterprise technologies • Proven experience leading complex enterprise customer implementations • Experience working with large enterprise customers and understanding enterprise delivery methodologies • Experience working in fast-paced, high-growth technology companies where adaptability, ownership, and execution are essential • Comfortable balancing strategic leadership with day-to-day operational involvement • Strong project management, organizational, and prioritization skills • Exceptional customer-facing communication and executive presentation skills • Proven ability to manage customer escalations and drive successful outcomes • Experience building and improving operational processes • Hands-on experience using AI tools such as ChatGPT, Microsoft Copilot, Claude, Gemini, or similar technologies • Experience leading geographically distributed teams • Willingness to travel internationally as required

🏖️ Benefits

• International travel as required