Director, Service Delivery

🔥 0 minutes ago

🌐 United Kingdom, Spain, +3 more countries – Remote

🇬🇧 United Kingdom – Remote 🇪🇸 Spain – Remote 🇧🇬 Bulgaria – Remote 🇫🇷 France – Remote 🇳🇱 Netherlands – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GTT

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

🔐 Security

💰 $175M Post-IPO Equity on 2018-03

Telecommunications • Security • Cloud Computing

GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.

📋 Description

• Lead and develop Service Delivery teams to achieve operational and customer service objectives • Drive a proactive, customer-focused service delivery approach that maximises customer value • Develop efficient, scalable delivery strategies aligned with business goals • Design and implement service delivery models that enhance customer experience • Drive automation initiatives using AI, Machine Learning, and RPA to improve efficiency and reduce manual intervention • Minimise commercial risk across projects and programmes through governance and operational controls • Partner with Service Delivery leaders to ensure consistent processes, systems, and customer experiences across regions • Manage project planning, change management, scope control, and risk management activities • Maintain escalation paths and ensure services are delivered on time and within agreed scope • Build customer and stakeholder relationships while supporting complex escalations and business-critical delivery activities

🎯 Requirements

• Leadership experience managing large-scale teams • 5–10 years’ experience in the IT industry, including 5 years of management experience • 5 years’ experience working with an international customer base and personnel • 5 years’ experience with connectivity services and SD-WAN/security, including a minimum of 2 years in SD-WAN/security • Proven leadership and management skills with direct Service Delivery experience • Ability to perform effectively under pressure, make informed decisions, and manage escalations • Senior-level customer engagement and escalation management experience • Ability to motivate teams and build effective cross-functional relationships across global organisations • Knowledge of process improvement and automation in delivery and operational environments • Success driving positive change through continuous process improvement initiatives • Experience developing, implementing, and managing KPIs • Experience with remote leadership and organisational change management • Strong understanding of project management practices and delivery governance • Proven cost management responsibility • Experience with AI, Machine Learning, and Robotic Process Automation initiatives • Experience in Telecommunications, Technology, or complex B2B services environments

🏖️ Benefits

• Remote work with flexibility to travel as and when required for customer/team meetings • Continuous learning and professional development opportunities • Opportunity to make a visible impact and grow your career • Collaborative culture focused on ownership, customer focus, and continuous learning