Systems Support Engineer, Linux

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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Cubic Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1951

🚗 Transport

🎖️ Defense

Transport • Defense • Technology

Cubic Corporation is a leading provider of integrated technology solutions for transportation and defense industries. The company focuses on creating technology that enhances transportation systems, making daily journeys more convenient, efficient, and safe. Additionally, Cubic is a key player in the defense sector, delivering mission-inspired solutions that enable assured data access and digital intelligence, aiming to improve mission success and safety for military and intelligence personnel. Cubic collaborates on programs like DARPA's Air Combat Evolution and is involved in smart ticketing solutions for public transportation. Through innovation and service, Cubic aims to solve global challenges and improve customer and partner experiences.

📋 Description

• Resolve technical queries escalated from field maintenance, projects, internal resolver groups, and customers • Manage the Incident Management queue and resolve tickets within KPIs • Escalate identified bugs and issues to engineering using JIRA • Manage monthly security and application patching for front-end devices across Windows and Unix environments • Create and update Linux/Bash/T-SQL scripts for Linux Ubuntu patching • Create and update Shell and PowerShell scripts for Windows Server/Desktop patching • Assist with vulnerability scanning using standard security scanning tools • Manage customer expectations and resolve queries with Information Security through communication and reporting • Troubleshoot networking issues using standard protocols and cmdlets • Collaborate on projects through the delivery lifecycle and transition new or altered services successfully • Support client and server management platforms including Ivanti, VMware, Hyper-V, and repository servers • Identify and implement training requirements resulting from technical changes • Communicate with resolver teams to deliver assignments and meet performance KPIs • Extract, organize, analyze, and deliver reports and presentations using large-scale data • Improve processes, automate tasks and reporting, and develop new working methods • Document IT systems and support departmental documentation • Work with IT teams to deliver customer excellence • Learn Cubic's bespoke hardware and software platforms and troubleshoot issues to resolution • Collaborate with internal and external stakeholders • Participate in the out-of-hours on-call rota • Perform other duties assigned by the System Support Manager • Comply with Cubic's quality management, occupational health and safety, environmental, and information security policies

🎯 Requirements

• At least 5 years of Windows operating systems experience, including Windows Server 2008 R2, 2012, 2016, 2019, and 2022, plus Unix/Linux, L-Ubuntu, Ubuntu, and Red Hat 7+ • At least 3 years of Unix/Linux operating systems experience, including L-Ubuntu and Ubuntu • Good working knowledge of client and server management environments, including Ivanti, VMware, Hyper-V, and repository servers • Minimum 3 years of scripting experience with Linux, Bash, T-SQL, Shell, and PowerShell • At least 3 years of security and patch management experience, preferably with Ivanti EPM • At least 3 years of infrastructure experience in Windows/Unix platforms • Sound knowledge of networking topologies, protocols, and cmdlets • Strong organizational and time management skills • Customer service background • Knowledge of ITIL and change management • Ability to troubleshoot and solve problems in a technical environment • Ability to work independently and within a team • Ability to work in a pressured environment • Bachelor's degree in computer science or similar qualification • Comprehensive knowledge of Microsoft Office applications • MCSE, MCSA, or similar qualification • Good knowledge of Microsoft operating systems • Good knowledge of Unix systems • Good networking knowledge

🏖️ Benefits

• Participation in the on-call rota for out-of-hours support • Employee position • Inclusive workplace and equal opportunity commitment

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