Senior Tech Support Engineer

🔥 1 hour ago

🇬🇧 United Kingdom – Remote

💵 £52k - £65k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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insightsoftware

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

💰 $798.6M Private Equity Round - insightsoftware on 2021-07

SaaS • Finance • Enterprise

insightsoftware is a provider of financial and operational reporting software and data analytics solutions for the Office of the CFO. Its cloud-enabled platform and pre-built connectors integrate with major ERPs (Oracle, SAP, Microsoft and 140+ others) to deliver financial reporting, budgeting/planning, consolidation, tax and lease lifecycle management, embedded analytics, and automation tools. The company serves finance, accounting, and operations teams with AI-enabled features, data virtualization, and turnkey templates to accelerate reporting, planning, and compliance.

📋 Description

• Provide advanced technical and application support to end users for Longview Software • Respond to incoming inquiries and determine appropriate actions to resolve issues across multiple lines of business • Assist internal and external customers with products and services • Provide technical solutions and guidance throughout the support cycle • Analyze and explain data and process flow within CPM and Tax Provision software • Troubleshoot and resolve data and basic technical issues • Devise client workarounds and temporary solutions as necessary • Answer customer questions about product operation, maintenance and repair • Lead customer conference calls to understand issues and business cases • Use AI tools to streamline workflows and assist customers • Transfer Longview knowledge to customers • Provide structured troubleshooting information and logs to engineering teams • Assist in identifying and defining product opportunities and enhancements • Participate in rotational on-call coverage for after-hours critical issues • Perform other assigned tasks

🎯 Requirements

• Experience and demonstrated ability in a customer service role • Experience in corporate accounting and/or tax related areas for large corporate entities • Excellent verbal and written communication skills • Ability to proofread and edit documents • Ability to follow department policies and procedures independently and with cross-functional teams • Strong attention to detail and ability to retain knowledge of operating systems, procedures, products, compliance and customer information • Ability to manage multiple tasks while maintaining high accuracy standards • Strong problem analysis, problem solving, and decision-making ability under pressure • Excellent research ability to offer solutions while adhering to policy guidelines • Ability to manage projects and assume quality control • Experience using AI tools • Ability to handle multiple tasks simultaneously • Ability to work well under pressure and time constraints • Any Longview product experience (nice to have) • Hosting infrastructure fundamentals (nice to have) • Background check required for employment, where permitted by country, state/province

🏖️ Benefits

• Dynamic, global and high energy team • Opportunities to champion new initiatives and implement change • Opportunities to think outside of the box, make a mark, and be recognized for contributions • Use of AI tools to manage customers more efficiently • Additional bonus eligibility may apply

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