Senior DevOps Support Engineer

🔥 1 minute ago

🌐 United Kingdom, Ireland, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Buildkite

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 $21M Series B on 2022-11

Consulting • Logistics • Manufacturing

Buildkite is a company that offers a scale-out delivery platform for software developers, focusing on continuous integration and continuous delivery (CI/CD) workflows. Their platform includes advanced features like pipeline orchestration, test engine optimization, and package registries for secure software delivery. Buildkite's solutions cater to companies looking to improve their software delivery process with capabilities such as mobile app delivery cloud, self-hosted compute options, and flexible workflow automation. The platform aims to help businesses convert innovative ideas into customer value swiftly and efficiently, making Buildkite a key player in modern software delivery systems.

📋 Description

• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers • Provide support through Slack, Zoom, Email, Plain, and Community Forum • Lead customer-facing retrospectives and planning sessions • Identify opportunities to prevent future support issues and drive proactive solutions • Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities • Publish documentation updates and proactive communications • Represent customer feedback in internal product and process improvements • Own and improve support workflows • Share customer-work learnings with Product and Engineering • Mentor peers and foster an inclusive, supportive team environment

🎯 Requirements

• Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang • Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes • Ability to independently tackle complex technical issues and guide customers to solutions • Ability to work independently, identify opportunities early, and take initiative • Skilled at articulating technical detail clearly to customers and internal teams across distributed environments • Located in the UK, Ireland, or Poland • Available to work five days a week from 9:00 AM–5:00 PM local time, including Saturday and Sunday

🏖️ Benefits

• 20 days paid annual leave plus 10 days sick & carer's leave • An ongoing remote-work allowance to help you do your best work, including wifi and wellness options • Retirement and health coverage based on your region • 16 weeks paid parental leave for primary carers and 6 weeks for secondary carers • Confidential EAP & mental health support • Support for learning and growth, with time and budget for conferences, courses, and coaching • Flexibility to work from anywhere in the world for up to 6 weeks a year

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