2nd Line Customer Support Analyst – IRIS Financials

🔥 57 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IRIS Software Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

💰 Private Equity Round on 2018-05

SaaS • B2B • HR Tech

IRIS Software Group is a UK-based technology company that provides integrated cloud software and managed services for accountancy, payroll, HR, education and related professional services. Its product portfolio includes cloud accountancy systems (IRIS Elements, IRIS Accountancy Suite, IRIS KashFlow), payroll and payroll bureau software (Staffology, IRIS Payroll Professional), HR systems (IRIS Cascade, Staffology HR), education products for schools and trusts (iSAMS, IRIS ParentMail, financials and MIS tools), plus hosting, outsourcing and managed services for accountants and payroll providers. IRIS sells primarily to businesses, accountancy firms, schools and trusts and emphasises AI-enabled productivity, hosted/SaaS delivery, practice management, and outsourced service offerings.

📋 Description

• Investigate and resolve customer queries • Manage escalated support cases from the 1st Line team • Support customers throughout their journey with IRIS Financials applications • Work closely with internal specialists and customers to drive issues through resolution • Create and maintain detailed support records • Collaborate with Product, Development, Consulting and Account Management teams • Support testing activities for new product releases • Contribute to knowledge articles and support documentation • Deliver high-quality customer service • Achieve team performance objectives

🎯 Requirements

• AAT Qualified or Part Qualified is an essential criterion • SQL knowledge • Passion for customer service • Strong written and verbal communication skills • Analytical thinking and problem-solving mindset • Organised and resilient under pressure • Comfortable collaborating across multiple teams • Eager to learn and develop technical knowledge

🏖️ Benefits

• Great Place to Work® certified employer • Well-being, inclusion and development focus • Continuous learning and career development opportunities • Opportunities to grow your career within IRIS • Accessible hiring process with adjustments or accommodations available • Diversity-celebrating and inclusive culture • Global impact through work influencing millions • Skills assessment and transparent hiring process

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