Solutions Architect – Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 $85k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 3%

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VGS

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

📋 Compliance

🤝 B2B

Cybersecurity • Compliance • B2B

VGS is a company focused on providing privacy solutions and enhancing the user experience on websites through the management of various types of cookies. VGS specializes in offering customizable cookie consent management tools that allow users to control their data and privacy preferences, allowing for personalized web experiences while respecting user privacy rights. They emphasize the importance of different categories of cookies such as strictly necessary, performance, functional, and targeting cookies, each serving distinct functions to improve website functionality and personalization.

📋 Description

• Serve as the technical front door for European prospects and customers. • Scope use cases, map payment flows, and design solutions with EU Sales. • Provide ongoing technical support after client onboarding. • Conduct technical discovery to clarify business goals, requirements, risks, and product gaps. • Partner with EU Sales on technical strategy from discovery through architecture approval. • Map payment flows across merchants, PSPs, processors, acquirers, card networks, wallets, and third parties. • Architect solutions using VGS capabilities including vaulting, card management, Network and Agentic Tokens, Account Updater, 3DS, wallet payments, account validation, and data security. • Guide customers on payment security, PCI scope reduction, credential portability, multi-processor setups, resiliency, and scaling. • Create architecture diagrams, proposals, demos, and proofs of concept. • Support RFIs, security reviews, and architecture assessments. • Back up and coach EU Sales, Implementation, and Support colleagues. • Produce detailed implementation handoffs and provide technical oversight through go-live. • Serve as the solution-level escalation point for Support. • Turn customer and market feedback into product roadmap input. • Build reusable reference architectures, integration patterns, documentation, and enablement. • Coordinate with the US-based Solutions team. • Take overflow support tickets during EU business hours when there are no active implementations. • Reproduce issues with cURL and Postman, read logs, and trace requests across infrastructure and downstream gateways. • Diagnose network problems and resolve, work around, or escalate issues with actionable bug reports. • Write internal runbooks or public documentation and deliver customer training. • Help communicate incidents and maintenance events affecting EU customers.

🎯 Requirements

• 5+ years in technical support, integration or implementation engineering, solutions engineering, technical account management, or solutions architecture, with some of it in a senior or lead capacity. • Proven ability to work independently as the technical expert in a customer-facing role. • Background at a merchant, PSP, processor, acquirer, issuer, card network, or payment infrastructure company. • Experience with large-scale card or credential migrations, and with multi-PSP, payment orchestration, processor-routing, or payment portability strategies. • Knowledge of PCI DSS, data security, privacy, and compliance architecture. • Strong command of HTTP, REST APIs, and proxies. • Independent network debugging including DNS, TCP/IP, routing, TLS/SSL handshakes, timeouts, and connection resets. • Ability to read and debug code and write working code examples in at least one of Python, JavaScript, Java, or Ruby. • English at C1 or above, written and spoken. • Willingness to work EU business hours on a sustained basis. • Experience with tokenization, payment processing, cryptology, or security products. • Direct experience with card network programs such as Visa or Mastercard. • Familiarity with PSD2/SCA and GDPR. • BA/BS degree is nice to have, not required. • Industry certifications such as PCI QSA, CPP, CISSP, or AWS Solutions Architect are nice to have.

🏖️ Benefits

• Competitive salary • 401(k) with a 4% match and immediate vesting (applies to US only) • Early equity • Internet Stipend • Learning Stipend • Office set-up stipend (applies to US only) • Insurance (medical, dental, and vision) • HSA/FSA Options • Life and disability insurance • Pet insurance • Flexible PTO • Paid national holidays • Global parental leave program • Promote from within • Lunch and learns • Team events and summits • Remote and hybrid opportunities • Flexible working hours • Weekly office lunches • Employee discount platform