Senior Technical Support Consultant

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Act as the first point of contact for customers’ IT and business application questions regarding Unit4 ERP solutions • Provide professional, efficient and effective support to resolve customer cases • Progress issues through to conclusion while liaising with colleagues and R&D • Investigate, process and document application defects • Highlight potential escalation risks and coordinate additional resources for investigations • Handle customer escalations and take ownership of complicated issues • Keep customers updated on progress • Comply with information security requirements, business procedures, policies and ISO standards • Investigate, document and present process improvements that enhance customer experience • Identify service improvement or chargeable activity opportunities and raise them through appropriate channels • Maintain a personal development plan covering product, technical and soft skills • Train and mentor less experienced team members on product knowledge, skills and processes • Work collaboratively to assist colleagues

🎯 Requirements

• Strong communication and interpersonal skills • Fluent in English, verbal and written • Common knowledge of Microsoft technologies, workplace processes and IT infrastructure • Previous experience in a Customer Support environment is an advantage • Exceptional customer-facing skills and ability to implement exceptional Customer Service • Good analytical and problem-solving abilities • Ability to manage time, prioritise workload and meet deadlines • Friendly and professional manner with an enthusiastic positive approach • Ability to use initiative and work independently and as a team player • Ability to work in a dual working environment • Strong working knowledge of current Microsoft Windows Server operating systems • Knowledge of Windows Database Server and SQL Server performance tools, such as SQL Profiler • Experience or understanding of database-centric, client-server to web-enabled environments • Experience implementing new systems into existing infrastructures • Web API knowledge • Ability to write and understand SQL queries • SQL query tracing, indexing and optimisation knowledge • Knowledge of TCP/IP and fundamental networking concepts • Commitment to lifelong learning • Proactive work to avoid customer escalation • Knowledge of Unit4 ERP and surrounding applications is desirable • Knowledge or experience with ServiceNow is desirable • ITIL knowledge is desirable • Experience of Web Services is desirable • Experience with cloud-enabled servers/technology in a SaaS Azure setting is desirable • Self-motivated with a positive attitude • Excellent analytical and communication skills • Ability to work under pressure and remain calm and patient • Ability and motivation to self-teach and share knowledge through guidance or internal training • Willingness to adopt and use AI tools to aid efficiency • May require security clearance and background checks for customer projects, subject to applicable local laws

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Tools and guidance for professional growth • Talented colleagues, role models and mentors • Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all