Support Engineer

🔥 23 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Securitas Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🔐 Security

📡 Telecommunications

💰 Post-IPO Debt on 2023-09

Security • Telecommunications

Securitas Group is a global leader in security services, offering a comprehensive range of services such as on-site guarding, electronic security, fire and safety, technology-driven solutions, and mobile security services. With a history spanning nine decades, Securitas emphasizes the use of cutting-edge technology and expert personnel to deliver top-quality security solutions across various sectors including aviation, critical infrastructure, and retail. Operating in 44 markets worldwide, Securitas is committed to innovation, sustainability, and diversity, striving to create long-term value for its clients and a positive impact on society by enhancing safety and security standards globally.

📋 Description

• Provide remote diagnosis and triage of systems installed in the field • Work 4:00pm–8:00am, including weekends, with one day off per week on 8-hour shifts • Keep excellent records of customer and engineer interactions via the ticket system • Provide remote assistance to investigate and identify customer issues • Support engineers installing, upgrading, or servicing customer systems • Follow the defined support ticket management process to meet targets • Test software releases • Apply fix releases to customer systems • Feed information back internally to other departments • Attend internal and external meetings as required • Identify customer training requirements • Carry out offline testing on customer data as required • Contribute to team goals and objectives • Pursue learning in a fast-moving market

🎯 Requirements

• 3-5 years of experience in the electronic Security service industry • PC literate in MS Office, Outlook and Excel • Good written and verbal skills • Proactive and able to work on own initiative • Good interaction between departments • Ability to influence effectively • Excellent knowledge of networking and IP connectivity • Understanding of Intruder, Fire, CCTV, T&A and Access Control systems • Ability to follow detailed instructions • Good business understanding • Interpersonal and communication skills • Relationship building and networking • Experience in the electronic Security sector • Ability to be part of a team and set leadership examples • Ability to demonstrate influencing skills

🏖️ Benefits

• Employees can work remotely • Industry-leading training and career development opportunities • Competitive, equitable compensation and benefits • Employee Networks • Mental health support and workplace wellness • Reasonable Adjustment Passport • Guaranteed interview for applicants who disclose a disability at screening and live within the location requirements • Diversity and inclusion initiatives, including Race at Work Charter, Armed Forces Covenant, Disability Confident Employer Certification, and Neurodiversity Top Employer Certification • Celebrations and events including BSL Week, International Women’s Day, PRIDE, and Black History Month