SAP Primary Support Engineer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Support Revolution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏢 Enterprise

☁️ SaaS

💳 Fintech

Enterprise • SaaS • Fintech

Support Revolution is a company that specializes in providing third-party support services for Oracle and SAP products. They offer cost-effective maintenance and support solutions aimed at reducing support costs significantly—potentially by up to 90%—while ensuring personalized service and operational continuity for businesses relying on legacy software systems such as PeopleSoft, Exadata, and SAP. Their services include proactive support, data migration, and managed services, empowering clients to optimize their IT expenditures and enhance productivity.

📋 Description

• Provide expert SAP support across modules such as SD, FICO, HR/Payroll, WM, BW and/or MM • Own SAP cases end-to-end, investigate issues, identify root causes, and deliver effective solutions • Troubleshoot, configure, and optimise SAP solutions • Act as a trusted client point of contact and bridge technical and business teams • Lead client discussions and communicate solutions clearly • Work with SAP delivery and development teams to implement, test, and validate fixes • Meet agreed SLAs and quality standards • Identify recurring issues and recommend preventative measures • Implement improvements that enhance system functionality and client experience • Keep current with SAP releases, best practices, industry trends, AI, and emerging technologies • Apply SAP innovation and emerging technologies to client solutions • Contribute technical insights, best practices, and lessons learned across the SAP practice

🎯 Requirements

• 8+ years of SAP functional experience • Strong expertise in one or more SAP modules, including SD, FICO, HR/Payroll, WM, BW and/or MM • Strong hands-on SAP ABAP experience • Good understanding of technical SAP environments • Experience investigating, diagnosing, and resolving complex SAP issues • Strong SAP configuration and troubleshooting skills • Experience working across technical and functional teams • Excellent analytical and problem-solving skills • Strong communication skills and confidence working directly with clients and business stakeholders • Ability to take ownership of cases and drive issues through resolution while meeting SLAs • Collaborative mindset and willingness to share knowledge • Continuous improvement mindset and interest in SAP innovation, AI, and emerging technologies • English language ability is explicitly referenced; additional languages may be provided in the application

🏖️ Benefits

• Competitive salary • 33 days holiday, inclusive of bank holidays • Annual Leave Purchase Scheme: purchase up to 5 additional days leave per annum • Birthday Leave • Length of Service Rewards, including bonuses, extra leave, and paid sabbaticals • Company pension scheme • Perkbox discounts, cashback, and wellness benefits • Fully remote model, 100% remotely from wherever you are in the UK; no office required • Employee Assistance Programme (EAP) • Eye tests • Flu vouchers • Excellent sick pay • Tailored training and career growth • Employee Referral Scheme rewards

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