Account Manager, EMEA

🕒 May 12

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts • Drive growth by helping customers adopt Customer.io more strategically • Forecast renewal and expansion pipeline accurately • Build multi-threaded relationships from day-to-day operators to Directors and VPs • Partner closely with Customer Success on account health • Engage Legal and Finance on complex renewals

🎯 Requirements

• 3+ years in Account Management, Sales, or a related SaaS commercial role • Experience managing $5m ARR, predominantly in the MM space • Proven ability to grow customer spend outside of overages or true-ups • A forecasting methodology you can walk through clearly • Comfortable pulling usage data, tracking health scores, and building your own dashboards • Strong communicator

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget