Head of Infrastructure – Service Operations

Job not on LinkedIn

🔥 13 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DAC Beachcroft

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚖️ Legal

🛡️ Insurance

🏥 Healthcare

Legal • Insurance • Healthcare

DAC Beachcroft is an international commercial law firm and advisor with a strong heritage in insurance, health and real estate. The firm employs over 3,000 people and operates across multiple regions worldwide, offering legal services including dispute resolution, regulatory advice, transactional and commercial work, and industry-specialist counsel. DAC Beachcroft positions itself as a market leader in the global insurance sector and provides multidisciplinary expertise for health and social care clients, while also advising on real estate, financial services and technology matters. The firm emphasizes innovative delivery, use of technology (including AI and digital solutions), and a client-focused, multi-jurisdictional approach.

📋 Description

• Define and deliver the organisation's operational infrastructure and service strategy across cloud, network, security, and on-premises environments • Manage and optimise Microsoft Azure and hybrid cloud platforms to ensure scalability, resilience, and performance • Own service operations, including incident management, change control, monitoring, service reporting, and capacity planning • Establish and manage service level agreements (SLAs) for business-critical systems, ensuring high availability and operational excellence • Lead infrastructure and operational vendor management, including cloud providers, managed service partners, and technology suppliers • Drive automation and operational efficiency through Infrastructure as Code (IaC), containerisation, and modern cloud management practices • Deliver infrastructure cost optimisation initiatives while maintaining service quality and security standards • Oversee disaster recovery and business continuity arrangements, ensuring regular testing and continuous improvement • Ensure infrastructure services meet the demands of regulated environments and support future organisational growth • Build and develop a high-performing infrastructure and service operations team • Own the infrastructure and service operations function supporting case management, finance, client services, and wider business operations • Work closely with the CTO and senior stakeholders to develop infrastructure strategy supporting business growth, security, resilience, and cost efficiency

🎯 Requirements

• Significant experience leading IT infrastructure and service operations functions, including senior leadership experience within a Head of Department or Director-level role • Deep technical expertise in Microsoft Azure and hybrid cloud environments • Proven experience managing infrastructure within highly regulated organisations where uptime, resilience, and security are critical • Strong knowledge of IT service management principles, including incident, problem, change, and capacity management • Experience managing complex supplier and vendor relationships with strong commercial awareness • Demonstrated success in cloud cost optimisation and infrastructure efficiency programmes • Ability to balance operational reliability, cyber security requirements, and budget considerations • Strong leadership and stakeholder management skills with the ability to influence at all levels of the business • Experience within, or knowledge of, regulated industries • Knowledge of ITIL, Azure architecture frameworks, and infrastructure governance best practices • Experience implementing Infrastructure as Code, DevOps, automation, and container-based technologies • Relevant certifications such as ITIL or equivalent • Experience leading technology modernisation or cloud transformation programmes

🏖️ Benefits

• High levels of flexibility and a great work life balance • A well-rounded remuneration package including private medical insurance, income protection insurance and discounted gym membership • Opportunities for growth and progression including professional funding • In person and remote social events • Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities • Diverse, inclusive and authentic workplace culture