Account Coordinator

🕒 August 21

🏢🏡 New York City – Hybrid

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 86 days.

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Daisy

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

☁️ SaaS

🤝 B2B

💰 Venture Round on 2024-08

Real Estate • SaaS • B2B

Daisy is a full-service property management company focused on condo, co-op, and homeowners association (HOA) communities, combining hands-on management with a tech-forward operating system. The company provides unified building operations — including financial management and real-time financial visibility, capital project delivery, compliance and inspections (Local Law 97, FISP, etc. ), predictive maintenance, resident support and engagement, and project management — to make governance easier for boards and improve resident life. Daisy positions itself as replacing siloed teams with one connected operating system and a caring management team.

📋 Description

• Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries from condo/co-op residents, owners, and board members • Manage inbound and outbound communications to ensure timely and professional responses, proactive follow-up, and issue resolution • Triage building inquiries and issues using critical thinking and pattern matching for efficient resolution • Identify opportunities to use technology to automate and streamline everyday tasks • Maintain relationships between Daisy, its network of preferred vendors, and Daisy buildings • Build rapport by anticipating the needs of Daisy Community members • Follow communication scripts and identify opportunities to improve the customer experience through scalable solutions • Work cross-functionally with Advisory, Compliance, Finance, and Operations • Coordinate appointments, including vendor appointments • Assist the Account Management team in building and maintaining relationships • Meet personal, department, and company KPIs/OKRs

🎯 Requirements

• 2+ years of Call Center or Customer Service experience • Self-motivated, able to maintain composure and stay focused under pressure • Strong problem-solving skills and keen attention to detail • Impeccable organization and ability to improve processes • Stellar written and verbal communication skills • Flexibility with changing job duties and responsibilities • Excellent time management and ability to prioritize tasks • Experience with SalesForce, Zendesk, Google Suite, or related tools • Ability to learn new systems and platforms • Flexibility and adaptability to changing needs in a fast-paced startup environment • Ability and willingness to work 3 days per week from the Midtown, NYC headquarters

🏖️ Benefits

• Equity • Competitive benefits package

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