Account Manager

🕒 August 17

🏢🏡 New York City – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 50%

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• Open for 90 days.
• No salary listed.

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BrightWorks IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

🔒 Cybersecurity

💼 Consulting

B2B • Cybersecurity • Consulting

BrightWorks IT is a managed IT services provider delivering proactive IT management, 24/7 monitoring and support, cybersecurity, cloud migration and management (including Microsoft 365), backup and disaster recovery, IT consulting and vCIO services, and compliance readiness (HIPAA, PCI-DSS, CMMC, SOC 2) for growing businesses. They serve organizations with roughly 20–500 employees across multiple office locations in the U. S. , offer fast help desk support and industry-specific solutions for healthcare, manufacturing, legal, financial services, nonprofits, government, construction, and professional services.

📋 Description

• Serve as the trusted advisor for a portfolio of 30–50 managed services accounts • Own the full client lifecycle from onboarding and adoption through retention and expansion • Identify and close upsell and cross-sell opportunities across cybersecurity, cloud, compliance, and project services • Target 15–20% annual revenue growth per account • Lead quarterly business reviews with clients, presenting technology roadmaps, service performance metrics, and strategic recommendations • Own the renewal process for managed services agreements and maintain a 95%+ client retention rate • Partner with helpdesk, engineering, and project teams to ensure SLA compliance and client satisfaction • Act as the escalation point for client concerns and drive issues to resolution • Maintain accurate ConnectWise and HubSpot records with account activity, pipeline updates, and forecasting data • Provide market intelligence and client feedback to leadership to inform service offerings, pricing, and go-to-market strategy

🎯 Requirements

• 3–5 years of account management, client success, or sales experience in the MSP, IT services, or technology industry • Demonstrated track record of meeting or exceeding revenue targets and retention goals • Strong understanding of managed IT services, cybersecurity frameworks, cloud platforms (Azure/M365), and IT infrastructure • Experience with ConnectWise Manage, HubSpot, or similar PSA/CRM platforms • Exceptional communication and presentation skills; comfortable presenting to C-suite executives • Ability to manage multiple accounts simultaneously with strong organizational skills • Self-starter mentality with the ability to thrive in a fast-paced, growth-stage environment • Preferred: Experience working at or selling for an MSP with $5M–$25M in revenue • Preferred: Familiarity with NIST, CMMC, or other compliance frameworks • Preferred: Experience managing accounts across multiple service lines (managed services, security, cloud, projects) • Preferred: Existing relationships in the SMB/mid-market IT space

🏖️ Benefits

• Uncapped commission/bonus structure • Health, dental, and vision insurance • 401(k) with company match • Flexible hybrid work arrangement • Professional development budget • Industry certification support • Clear path for advancement

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