Account Management Lead

Job not on LinkedIn

🕒 August 12

🏢🏡 New York City – Hybrid

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 40%

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• Open for 95 days.
• No salary listed.

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CLASP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

CLASP is an international NGO focused on mitigating climate change through energy efficiency by promoting the use of efficient appliances. The organization aims to provide universal access to essential services, such as cooling and cooking, particularly in underprivileged regions across Africa, the Americas, Asia, and Europe. CLASP collaborates with local partners and various philanthropic foundations to address global priorities like economic empowerment, health, and gender equality, ultimately striving to improve lives through clean energy access and innovative solutions.

📋 Description

• Own key client relationships as the primary point of contact for major accounts • Drive client strategy, weekly syncs, QBRs, contract renewals, and cross-functional coordination • Operate at the executive level and maintain trust across client organizations • Build the Account Management playbook, templates, escalation frameworks, QBR and reporting cadence, and account health metrics • Identify recurring client feedback and operational friction and translate them into product insights and recommendations for R&D and Operations • Hire and mentor junior Account Managers • Define the team structure and evolve the function from player-coach to Head of Account Management

🎯 Requirements

• 5 to 8+ years in account management, client success, or strategic partnerships • Experience at a B2B SaaS, fintech, insurtech, or benefits/HR technology company • Experience managing complex, high-touch accounts rather than only SMB accounts • Ability to handle escalations and de-escalate tense situations while maintaining client trust • Deep understanding of products, workflows, and technical details sufficient to diagnose issues and drive solutions • Ability to build processes and playbooks from scratch • Exceptional communication across executives, support representatives, engineers, and carrier vendor contacts • Ability to manage multiple accounts, open threads, and competing deadlines • Nice to have: benefits administration or payroll/HRIS platform experience • Nice to have: startup experience defining a role and building processes from zero • Nice to have: comfort pulling reports, spotting trends, and using data to explain account health

🏖️ Benefits

• Competitive equity stock options • Health insurance 100% covered • $5K office budget • Unlimited PTO

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