Client Support Analyst – Software Technical Support

Job not on LinkedIn

November 20

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Datex Corporation

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SaaS • Transport • Healthcare Insurance

Datex Corporation is a leading provider of innovative warehouse management solutions tailored for third-party logistics, cold storage, pharmaceuticals, and other specialized industries. Since 1978, Datex has been committed to helping businesses improve efficiency, scalability, and revenue capture through its flexible and customizable WMS (Warehouse Management System). The company's solutions include enterprise-level WMS, hardware such as rugged tablets and mobile printers, and seamless third-party integrations, all designed to enhance supply chain visibility and problem-solving capabilities. Datex places a strong emphasis on customer service and long-term partnerships, ensuring that clients receive personalized support and advanced technology to overcome complex logistics challenges.

51 - 200 employees

Founded 1978

☁️ SaaS

🚗 Transport

⚕️ Healthcare Insurance

📋 Description

• - Supporting the warehouse management system and clients. • - Troubleshooting day to day application and/or database related issues. • - Supporting enterprise software and databases in production environments. • - Developing a comprehensive library of support and training documentation and resolution guides. • - Evolving into a subject matter expert. • - Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures. • - Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services). • - Work hours will take place during EST business hours.

🎯 Requirements

• - Technical education, Bachelor’s degree or higher, in Computer Science, Engineering, or a related field. • - Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack • - Basic knowledge of SQL Server Integration Services (SSIS) • - Basic knowledge of SQL Server Reporting Services (SSRS) • - Basic knowledge of SQL Server Database Administrator experience; performance tuning

🏖️ Benefits

• - Medical, Vision, Dental and Life/Disability Insurance available • - Paid Time Off and Paid Holidays • - 401K • - Supportive leadership environment