Technical Support Engineer II

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £42k - £49k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Delinea

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2021-03

Cybersecurity • SaaS • Enterprise

Delinea is a cybersecurity company that provides privileged access management (PAM) and identity security software. The Delinea Platform (powered by Iris AI) continuously discovers and inventories human, machine, and AI identities across cloud, on-premise, hybrid, and SaaS environments; vaults, rotates, and governs credentials; enforces just-in-time and zero standing privilege; performs identity posture and threat analysis; and provides real-time, policy-based runtime authorization and auditing for privileged access and AI agents.

📋 Description

• Provide post-sale technical support to customers and partners • Assess and document reported customer issues • Formulate and communicate resolution plans • Gather necessary information and resources • Investigate and reproduce case scenarios • Provide clear customer responses and document corrective actions • Participate in a shared rotating on-call schedule, including possible evenings, weekends, and holidays • Report directly to the Technical Support team manager

🎯 Requirements

• 1-2 years of proven relevant professional experience as a technical support agent or equivalent • In-depth knowledge and experience in IT and system administration • Knowledge of networking, data transport, and encryption • Knowledge of cloud infrastructure, machine, network, and services virtualization • Knowledge of security concepts and methodologies • Relational databases and SQL language proficiency • Strong written and verbal English communication skills • Ability to work in diverse, international customer and team environments • Organized and methodological with great attention to detail • Candidates are required to complete a comprehensive criminal background check, education verification, and employment verification upon conditional offer • Prior or current security clearance is a plus • Experience with .NET applications is a bonus • Ability to communicate technical concepts in multiple languages is a plus

🏖️ Benefits

• Meaningful bonus program • Healthcare insurance • Pension/retirement matching • Comprehensive life insurance • Employee assistance program • Time off plans • Paid company holidays • Meaningful work • Culture of innovation • Great career progression • Shared rotating on-call participation supporting production issues and escalations