Technical Support Engineer II

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £45k - £49k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Delinea

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2021-03

Cybersecurity • SaaS • Enterprise

Delinea is a cybersecurity company that provides privileged access management (PAM) and identity security software. The Delinea Platform (powered by Iris AI) continuously discovers and inventories human, machine, and AI identities across cloud, on-premise, hybrid, and SaaS environments; vaults, rotates, and governs credentials; enforces just-in-time and zero standing privilege; performs identity posture and threat analysis; and provides real-time, policy-based runtime authorization and auditing for privileged access and AI agents.

📋 Description

• Provide post-sale technical support to customers and partners • Assess and document reported customer issues • Formulate and communicate resolution plans • Gather necessary information and resources • Investigate and reproduce case scenarios • Provide clear customer responses and document corrective actions • Participate in a shared on-call rotation to support production issues and escalations • Report directly to the Technical Support team manager

🎯 Requirements

• 1-2 years of proven relevant professional experience as a technical support agent or equivalent • In-depth knowledge of IT and system administration • Knowledge of networking, data transport, and encryption • Knowledge of cloud infrastructure, machine, network, and services virtualization • Knowledge of security concepts and methodologies • Relational databases and SQL proficiency • .NET applications are a bonus • Troubleshooting and problem deconstruction skills • Strong written and verbal English communication skills • Ability to work in diverse, international customer and team environments • Ability to communicate technical concepts in multiple languages is a plus • Trustworthy, self-motivated, and reliable • Organized and methodological with great attention to detail • Prior or current security clearance is a plus • Availability for shared on-call rotation, including evenings, weekends, and holidays • Successful completion of criminal background check, education verification, and employment verification

🏖️ Benefits

• Meaningful bonus program • Healthcare insurance • Pension/retirement matching • Comprehensive life insurance • Employee assistance program • Time off plans • Paid company holidays • Career progression • Remote work arrangement