Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dexory

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🍽️ Food & Beverage

🏥 Healthcare

Logistics • Food & Beverage • Healthcare

Dexory is a technology company that revolutionizes warehouse operations through AI-powered real-time visibility. By combining autonomous robots with live data insights, Dexory optimizes efficiency and streamlines supply chain processes across various sectors including retail, manufacturing, food and beverage, and pharmaceuticals. Their DexoryView platform provides actionable intelligence to empower teams to manage inventory with high accuracy and reduce operational costs.

📋 Description

• Monitor the autonomous operation of robots deployed in the field • Handle incoming alerts and manual interventions using teleoperation tools • Provide real-time technical support to clients and technical teams • Contribute to defining, documenting, and implementing a robust toolkit for expanding the monitoring and operations team • Collaborate with engineering and development teams to identify recurring issues • Suggest improvements in robot design, software, or processes to enhance reliability • Raise internal tracking tickets for unexpected failures • Build reports for the internal team • Prepare and deliver regular reports on system performance, incident trends, and remote support effectiveness to management and relevant stakeholders

🎯 Requirements

• Proven experience in remote monitoring or helpdesk support; speaking to customers directly about technical issues • Experience in a customer-facing technical support or helpdesk role • Confidence responding to customer enquiries, troubleshooting issues, and communicating solutions clearly to non-technical users • Proficiency in using monitoring and diagnostic tools and software • Excellent problem-solving skills and ability to think quickly under pressure • Effective written and verbal communication skills • Ability to explain technical concepts to non-technical stakeholders • Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment • Ability to work the night shift on a 4 on-4 off rota • Experience with autonomous mobile robots is a plus • Sponsorship and relocation are not provided

🏖️ Benefits

• Private healthcare via Bupa with 24/7 medical helpline • Life insurance • Income protection • Pension: 4+% employee with option to opt into salary exchange, 5% employer • Employee Assistance Programme - mental wellbeing, financial and legal advice/support • 25 holidays per year • Full meals onsite in Wallingford • Fun team events on and offsite • Snacks of all kinds in the office • International and friendly work environment • Energetic company culture