Technical Support Engineer – Cloud

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Serve as customer liaison with internal CrowdStrike stakeholders and document customer feedback • Resolve customer problems via telephone, email, chat, or remote access • Research technical issues and provide recommendations and action plans • Escalate cases to management when customer satisfaction is at risk • Participate in functional groups to resolve escalated cases • Use internal technical expertise, development engineers, knowledge bases, and tools to solve customer issues • Create knowledge base content and capture new learning for reuse • Lead technical communications within the team and share best practices • Direct customers through integrating, deploying, and maintaining CrowdStrike services • Own customer issues end-to-end, including troubleshooting, root-cause identification, and resolution • Exceed customer expectations for response quality, timeliness, and overall experience • Serve as an internal point of contact for escalations and expedite issue resolution • Collect information and document customer-impacting product bugs with Engineering • Develop process improvements to enhance customer satisfaction • Act as subject matter expert for one key product feature

🎯 Requirements

• Bachelor’s Degree or equivalent • 2+ years of customer support, technical support, system administration or related customer facing role • Demonstrable skills in supporting and deploying cloud technologies (AWS, Azure, GCP) and associated certifications • Expertise in managing and troubleshooting Kubernetes & Containers • Technical expertise on Linux platforms • Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment • Ability to learn new technologies quickly • Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) • Ability to work independently with little direct supervision and as a part of a team • Outstanding analytical and organizational abilities • Ability to remain calm, composed and articulate when dealing with tough customer situations • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • Experience with Linux • Experience with supporting and troubleshooting API • Experience supporting Kernel level security solutions • Experience supporting hybrid environments • Experience supporting security applications such as AV, VPN, Firewall, proxy • Experience with Splunk • Certification in relevant technologies or platforms (AWS Certified Developer, Google Cloud Certified - Professional Cloud Developer)

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe