Marketing CRM Coordinator, B2C

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digital Science

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🔬 Science

📚 Education

🏢 Enterprise

Science • Education • Enterprise

Digital Science is a company dedicated to enhancing the research lifecycle through innovative technology solutions. They aim to make research processes more efficient, data more effective, and collaboration more seamless, thus driving progress in academic and industry settings. Their product portfolio includes services such as Altmetric, Dimensions, Figshare, Overleaf, and more, which support various research stages from data management to publication. They focus on advancing open and responsible research while maintaining partnerships across academic, governmental, and industrial sectors. Digital Science actively contributes to the evolution of open access and research integrity standards.

📋 Description

• Execute day-to-day campaigns in Customer.io, including setup, scheduling, testing, deployment, and basic troubleshooting • Support A/B testing and experimentation to improve engagement and conversion • Build and launch automated email and in-product journeys and one-off campaigns • Ensure communications are on-brand, timely, and audience-tailored • Collaborate with stakeholders to deliver campaigns end-to-end • Create, maintain, and refine customer segments with data and marketing colleagues • Track and report CRM metrics, including open rates, click-through rates, conversions, and product/commercial impact • Share insights and recommendations to improve campaign performance and customer experience • Contribute to reporting and performance reviews • Maintain CRM data quality, accuracy, and consistency • Flag data-quality issues and support process improvements • Support initiatives including webinars, user days, and product launches • Contribute positively to a collaborative team culture

🎯 Requirements

• Proven experience in an email marketing, CRM, or marketing operations role, ideally B2C • Hands-on experience using Customer.io for campaign creation and deployment • Strong copywriting skills, particularly for email content and subject lines • Comfortable analysing campaign performance and drawing actionable insights • Organised and detail-focused, with the ability to manage multiple campaigns or projects • Collaborative cross-functional working style • Proactive, curious, and willing to take ownership • Quick learner with a problem-solving mindset • Openness to experimenting with AI and adapting to new tools

🏖️ Benefits

• Equal opportunity employment commitment • Inclusive workplace and belonging culture • Collaborative and supportive team culture • Opportunities to contribute to innovative research technology and open, collaborative research • Professional growth through learning new tools and experimenting with AI