Travel Operations Trainer

🕒 October 29, 2025

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Duffel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🚗 Transport

🔌 API

☁️ SaaS

💰 $30M Series B on 2019-10

Transport • API • SaaS

Duffel is a company that simplifies the process of selling travel services. It offers a comprehensive platform for businesses of all sizes to shop, book, and manage flights, accommodations, and travel extras. By leveraging advanced technology, Duffel provides an intuitive experience for both businesses and their customers, with features such as instant search results, loyalty program integration, and comprehensive order management. The company also provides a wide array of customizable APIs and extensive documentation to integrate their travel solutions seamlessly with other platforms. Duffel caters to various use cases, including challenger banks and spend management solutions, helping businesses capture and control travel-related expenses effectively.

📋 Description

• Facilitate training sessions for in person and virtual teams to include agent onboarding, upskilling, and refresher training • Translate policies, workflows, IT systems, and supplier updates into effective training content • Communicate performance expectations to Travel Ops leadership and agents • Develop, deliver, and maintain training materials for all workflows and processes owned by the Travel Ops team • Assist in developing and maintaining training schedules with Travel Ops Managers and virtual teams • Support daily queue work as needed • Participate in the new agent hiring process • Other activities as assigned

🎯 Requirements

• 3 years of experience as an airline or travel agency ticketing agent with strong servicing experience (exchanges/reissues, refunds, EMDs, name corrections, etc.) • Proficiency in at least one GDS (Sabre, Amadeus, or Travelport); knowledge of NDC workflows is a plus • 2 years of experience designing and developing engaging training content to include presentations, job aids, and knowledge base content • Minimum 2 years of experience in facilitating in-person or virtual training • Strong training facilitation skills to include both in-person and virtual learning requirements • Experience building and iterating on operational processes • Data literacy: ability to analyze QA/Training/Other Support Metrics to propose data-driven changes to processes and/or training material • Ability to work in a remote environment, including the ability to build strong relationships and connect with others easily; the ability to work with distributed teams across multiple time zones • Strong self-management skills: able to prioritize, communicate proactively, and meet deadlines independently • Excellent cross-cultural communication skills: clear, inclusive, and sensitive to tone and context • Flexibility and desire to work in a space that is continually evolving based on employee and business needs • Possess an adaptable, customer-first mindset and a willingness to support daily queue work as needed • Willingness and ability to travel both domestically and internationally

🏖️ Benefits

• We’re dedicated to your personal growth • Comfortable environment with open communication • Pride in work and ownership of company shares • Equal opportunities employer • Diverse team recruitment policy