Senior Director, Global Delivery Services

Job not on LinkedIn

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Elite Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

💼 Consulting

🏥 Healthcare

Legal • Consulting • Healthcare

Elite Technology is a company specializing in financial solutions for law firms globally. With over 70 years of experience, Elite offers a range of products designed to boost operational efficiency, increase profitability, and provide strategic visibility. Their innovative solutions, like the cloud-native SaaS product 3E and the electronic billing system eBillingHub, streamline finance and accounting operations in law firms, enhancing billing, invoicing, and financial reporting. Elite's tools enable law firm leaders to make informed business decisions and effectively manage their firms.

📋 Description

• Provide strategic leadership and governance for delivery operations across the UK, EMEA, and APAC • Lead and develop a global delivery organization including Directors, Managers, Project Managers, and Consultants • Manage performance, workforce planning, succession planning, employee development, and team effectiveness • Establish and maintain delivery governance frameworks • Monitor project health, risks, escalations, financial performance, delivery metrics, and operational effectiveness • Partner with Sales and Customer Success on pre-sales, delivery scoping, implementation planning, adoption, renewals, and expansion • Serve as senior escalation point for complex, high-risk, or strategic customer engagements • Collaborate with Product, Technology, Customer Support, and Customer Success teams • Drive initiatives improving customer satisfaction, operational efficiency, delivery scalability, time-to-value, and tool/process adoption • Contribute to Global Delivery Services and UK Leadership Team strategy, regional execution, culture, employee engagement, and business growth • Build relationships with executive leadership, customers, strategic partners, and other stakeholders • Perform other duties supporting departmental and company objectives

🎯 Requirements

• Bachelor's Degree in Business, Technology, related discipline or equivalent experience • 12+ years of experience in global delivery, professional services, or SaaS implementation environments • Proven leadership experience managing multi-layered, geographically distributed teams • Strong expertise in project/program management, delivery governance, and operational performance management • Experience working cross-functionally with Sales, Customer Success, Support, Product, and Engineering teams • Excellent stakeholder management, communication, and influencing skills at senior levels • Demonstrated ability to drive strategic initiatives and operational improvements in a complex, global organization • Strong analytical and data-driven decision-making capabilities • Experience within legal technology, professional services, or financial systems environments is highly desirable • Experience with Elite software solutions and legal industry operations is strongly preferred • Ability to travel up to 25–50% as business needs require • Sedentary: primarily desk/computer work • Must be legally authorized to work in the United Kingdom • Elite does not provide employment sponsorship for this position

🏖️ Benefits

• Competitive Compensation Package • Comprehensive Healthcare Coverage (Health, Dental, Vision) • Retirement Savings Plan with an Employer Contribution • Professional Development Opportunities • Tuition Reimbursement • Parental Leave • Time Off • Wellness Initiatives • Employee Assistance Program • Generous Global Parental Leave • Calm, free premium subscription • Employee Discount Program • Flexible remote work model • Hybrid work environment option

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume