Customer Success Manager

Job not on LinkedIn

🕒 October 16

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Energy Exemplar

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

⚡ Energy

☁️ SaaS

💰 Private Equity Round on 2017-10

Energy • SaaS

Energy Exemplar is a global leader in energy market simulation and analytics. The company offers the cloud-native platform PLEXOS, which allows organizations to model and simulate energy market scenarios, co-optimizing resources across various commodities such as electricity, gas, hydrogen, and water. Energy Exemplar focuses on providing sophisticated tools for long-term planning, forecasting, and decision making in the energy industry, supporting stakeholders within the financial services sector as well as other players in the energy market. Their solutions enhance the ability to predict and navigate energy futures in an integrated and efficient manner, while also offering comprehensive datasets and world-class training programs for energy professionals worldwide.

📋 Description

• Manage and grow customer engagements across EMEA • Build and maintain long-term strategic partnerships with utilities, regulators, government bodies, and energy companies • Oversee a high-value customer portfolio to drive retention, revenue growth, and advocacy • Act as a trusted advisor to senior stakeholders • Identify expansion opportunities through upsell and cross-sell initiatives • Establish, expand, and nurture executive-level customer relationships • Own regional accounts to ensure long-term retention, growth, and advocacy • Achieve or exceed renewal targets • Partner with customers to ensure solutions deliver strategic value • Secure customer testimonials and reference partnerships • Represent Energy Exemplar as a thought leader at conferences, government forums, and industry events • Ensure customer onboarding, adoption, and expansion are delivered to a high standard • Maintain account management systems and provide structured reporting and data analysis to executive leadership • Convey customer feedback to Product teams and help shape product innovation and roadmap priorities • Identify and develop new business opportunities and strategic partnerships

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or Strategic Consulting • Previous experience in SaaS/software is essential • Experience selling into the energy sector is a strong plus but not essential • Interest in the energy landscape and ability to understand industry dynamics and customer needs • Proven track record managing enterprise accounts and meeting or exceeding renewal, retention, and expansion targets • Ability to build and maintain executive-level relationships with C-suite and senior stakeholders • Ability to translate customer challenges into actionable solutions, drive adoption, and deliver measurable customer value • Excellent written and verbal communication skills • Confidence presenting to senior audiences and representing the company at industry forums • Proficiency using data to generate customer insights, monitor account performance, and inform strategic decisions • Willingness to travel across EMEA • Bachelor’s degree required • Based in the UK

🏖️ Benefits

• Trust team members to deliver great results from wherever they work best, whether at home, in the office, or on the move • Support to balance work and life • Empowerment to take initiative, solve problems, and make an impact • Equal opportunity and inclusive work environment • Recruitment process accommodations

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