Customer Success Manager, Dutch, English

🕒 October 9

🌐 United Kingdom, Hungary – Remote

🇬🇧 United Kingdom – Remote 🇭🇺 Hungary – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

Education • SaaS • Artificial Intelligence

Instructure is an educational technology company that provides various digital tools and platforms to enhance and streamline teaching and learning experiences across different educational levels, from K-12 to professional education. Central to their offerings is the Canvas Learning Management System (LMS), which serves as a comprehensive hub for educators and students to connect and communicate effectively. Instructure also offers additional tools such as Canvas Studio and Canvas Catalog, as well as data-driven insights through Intelligent Insights that utilize AI to improve educational outcomes. The company's products are designed to support evidence-based decision-making, optimize technology usage, and foster impactful results in educational environments.

📋 Description

• Build and nurture trusted relationships with senior educational stakeholders • Align with customers on desired outcomes and business drivers • Identify challenges and recommend tailored Instructure solutions • Drive product adoption and maximize revenue retention • Collaborate with sales to support pipeline generation and customer growth • Gather customer feedback and advocate for platform enhancements with product and engineering teams • Manage tasks dynamically and prioritize effectively under pressure • Participate in cross-functional customer experience initiatives • Partner with high-value education accounts across BeNeLux and Central Europe • Nurture key stakeholder alignments and propose tailored product solutions

🎯 Requirements

• Fluency in both English and Dutch languages • Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology • Background or strong affinity within the education sector • Enthusiasm for education and technology • Strong technical aptitude • Familiarity with CRM and project management tools • Excellent verbal and written communication skills • Ability to adapt tone and influence senior stakeholders empathetically • Results-driven mindset • Strong capacity to prioritize tasks in a fast-paced environment • A Bachelor’s degree • All employees must pass a background check • Candidates may be asked to verify their legal name, current physical location, valid contact number, and residential address

🏖️ Benefits

• Competitive compensation • Full-time employee ownership program • Flexible work culture • Generous time off, including local holidays and annual “Dim the Lights” period • Comprehensive wellness programs and mental health support • Learning and development resources • Professional development tools • Tuition reimbursement • Technology and tools needed to do your best work • Motivosity employee recognition program • Inclusive, supportive culture

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