Customer Success Consultant

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £35k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Esri UK

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🏛️ Government

SaaS • Enterprise • Government

Esri UK is the UK arm of Esri, a leading provider of geographic information system (GIS) software and services. It offers ArcGIS — a comprehensive geospatial platform for mapping, spatial analysis, data management, and location-based decision support — delivered as enterprise software and cloud/SaaS. Esri UK supports business decision‑making and government operations across sectors such as housing, utilities, health, and climate; it also runs events, training, and customer engagement to showcase GIS applications and user stories.

📋 Description

• Provide technical guidance and deliver demonstrations of ArcGIS software, data and solutions to prospective and existing customers • Work with Account Managers to understand customer requirements and identify solutions to business challenges • Support new business opportunities by demonstrating the value and capabilities of ArcGIS • Help existing customers maximize their investment in Esri technology and identify further-value opportunities • Develop technical demonstrations and solutions tailored to commercial industries and customer needs • Support marketing campaigns, webinars, conferences and industry events • Build relationships with customers and colleagues across Sales, Pre-Sales and Professional Services • Share technical knowledge and support or mentor graduates and colleagues developing Pre-Sales skills • Keep up to date with ArcGIS developments, industry trends and emerging opportunities

🎯 Requirements

• Strong working knowledge of Esri's ArcGIS technology, including ArcGIS Pro, ArcGIS Online and ArcGIS Enterprise • Understanding of how GIS and location intelligence can solve real-world business problems • Confidence communicating with customers on technical and commercial topics • Excellent communication and presentation skills • Ability to explain technical concepts clearly to different audiences • Curiosity, analytical thinking and creative problem-solving • Genuine interest in understanding customer needs and helping organisations achieve their goals • Ability to build positive working relationships and collaborate across teams • Organised, proactive and comfortable managing multiple priorities • Interest in commercial industries and geospatial technology's role in business decisions • Enthusiasm for developing technical knowledge and sharing expertise • Willingness to travel across the UK, including occasional overnight stays • Previous customer-facing technical, GIS consulting or Pre-Sales experience would be beneficial • Knowledge of supported commercial sectors would be beneficial • Experience with ArcGIS web applications, mobile applications, extensions and supporting datasets, including Living Atlas, would be valuable

🏖️ Benefits

• 20% annual bonus scheme • 25 days' annual leave plus bank holidays and additional company closure days (pro rata for part-time employees) • Company pension scheme with a 6% employer contribution • Private healthcare • Monthly wellbeing contribution • Enhanced family-friendly policies • Two paid volunteering days each year • Cycle to Work scheme • Opportunities for ongoing learning, development and career progression • Flexible working arrangement

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