Lead Customer Success Manager, Strategic Accounts

🔥 7 minutes ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

💵 €82.6k - €119.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts focused on retention and growth • Build and foster relationships across all levels of customer organizations and develop long-term partnerships • Drive product adoption, remove roadblocks, and help customers achieve measurable business outcomes and maximize ROI • Partner with Sales, Marketing, Product, Contract Management, and HubSpot executive leadership on success plans, growth strategies, and risk mitigation • Create and deliver Executive Business Reviews, presentations, and strategic consultations • Act as a customer advocate by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, and aligning internal resources • Travel onsite for strategic consulting engagements when needed, usually 2-3 times yearly • Demonstrate sustained, significant, and quantifiable business impact through program development, team growth, and/or people development

🎯 Requirements

• Business-level English proficiency • Experience working with large organizations (200+ employees) • Experience managing a minimum of $8-10M ARR • Proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management • SaaS platform experience desired but not required • Exceptionally strong communication and relationship-building skills • Ability to multithread across stakeholders and deliver compelling executive-level presentations • Comfortability with navigating change • Project management expertise, including planning and executing strategic initiatives • Experience with risk management, account retention, and renewal strategies • Autonomous, proactive approach to identifying challenges and creatively solving them collaboratively • Experience as a Senior CSM, Senior Account Manager, or in strategic partnerships • Experience working with VP+ or C-suite decision-makers

🏖️ Benefits

• Flexible work arrangements: in-office, hybrid, or fully remote • Travel accommodation support for candidates requiring alternative arrangements • In-person team and company gatherings/events where applicable • Disability accommodations and assistance during the hiring process

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