Head of Operations – Multi-Branch Restaurants

Job not on LinkedIn

🕒 September 28

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Oversee and improve performance across all branches through the management team • Make service, delivery, staffing and branch performance visible at a glance • Set clear roles, standards, decision rights and escalation paths • Establish daily and weekly management routines, audits and follow-up rhythms • Hold managers accountable and coach them to own their areas fully • Reduce escalations to senior leadership • Own the online customer journey from discovery through ordering, delivery, issue recovery and repeat purchase • Improve conversion, average order value, order frequency and customer retention • Shape pricing, promotions, bundles and offers while protecting margins • Track revenue, costs, margins and unit economics; identify leakage and waste • Prepare budgets, forecasts and performance plans • Turn business opportunities into operating plans and pilots • Launch and grow service lines, partnerships and institutional accounts • Build networks of merchants, delivery and courier partners, and service providers • Identify internal solutions that can become repeatable, sellable services • Hire, onboard and develop team members • Use AI tools for analysis, planning, reporting and documentation • Design workflows, dashboards and management panels with the tech team • Identify manual processes for simplification or automation • Translate business problems into developer requirements and acceptance criteria • Test whether new systems solve their intended problems • Report directly to the CEO with delegated COO-level operating responsibility • In the first 90 days, understand the business, stabilize urgent issues, establish management routines, launch dashboards and workflows, define pilots, deliver early wins, and present a growth roadmap

🎯 Requirements

• 7+ years in operations or business management, with proven experience leading multiple restaurant or food-service locations (for example as Area Manager, Operations Manager, Head of Operations or multi-unit GM) • Experience managing managers and holding them accountable • A track record of improving processes, service and profitability • Solid grasp of P&L, budgets, food and labor costs, and margins • Comfort with data, dashboards, Excel or Google Sheets, and digital tools • Strong communication skills, including with executives • High ownership and willingness to get hands-on when needed • Experience launching, scaling or turning around a branch, brand, service or business unit • Experience growing delivery operations or online sales (GrabFood, foodpanda, own website or app) • Business development, partnerships or sales exposure • Practical experience with AI, automation or digital transformation • Consulting, implementation or operational turnaround experience • Comfort with ambiguity and ability to figure things out rather than wait for perfect instructions • Ability to separate facts from assumptions • Ability to build stronger managers and better systems

🏖️ Benefits

• HMO / Health Insurance • Paid Time Off (PTO) • Additional Leave • Work from Anywhere / Work from Home • Performance-Based Pay Raises

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