General Manager, Enterprise Division

🕒 October 20

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

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F12

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

F12 is a Canadian IT services and cybersecurity company that provides managed IT, managed security, cloud, and consulting solutions to businesses across Canada. F12 offers services including managed detection and response (MDR), managed security services (MSSP), penetration testing, phishing prevention training, dark web monitoring, vulnerability management, endpoint protection, identity and access management, and professional security awareness training. They also provide managed IT/MSP offerings such as device-as-a-service (DaaS), fully managed IT subscriptions, co-managed IT, IT service management (ITSM), on-site support, cloud services (Azure cost management, IaaS, Microsoft Cloud, sovereign cloud), disaster recovery, data centre services, cloud & data migration, and IT consulting like vCIO, IT strategy, governance/risk/compliance assessments, and Microsoft Copilot AI assessments. Founded over 30 years ago by Alex Webb, F12 emphasizes built-in cybersecurity, predictable pricing, and industry-focused IT for finance, healthcare, professional services, manufacturing, and other Canadian verticals, with locations across multiple provinces.

📋 Description

• Own the Enterprise Division’s approximately $20 million P&L, including revenue, profitability, forecasting, budgeting, cost management, and financial performance • Develop and execute the Enterprise Division strategic plan focused on sustainable growth, profitability, client retention, and expansion • Drive enterprise revenue growth through new business development, existing-client expansion, and sales execution • Lead complex enterprise sales cycles with Sales, Professional Services, and technical teams • Build and maintain executive-level relationships with enterprise clients as a trusted business partner and escalation point • Lead the performance and growth of Professional Services, including delivery, client outcomes, resource utilization, and project profitability • Oversee Enterprise Account Management, Managed Services, Professional Services, and Business Operations • Maintain understanding of Microsoft enterprise technologies and their application in complex client environments • Translate technology capabilities into business outcomes for enterprise clients • Identify expansion opportunities through Professional Services, technology projects, managed services, and Microsoft-aligned solutions • Balance sales growth with delivery capacity, service quality, operations, profitability, and client expectations • Improve productivity, operational effectiveness, cost management, and financial performance • Establish performance expectations and accountability across the Enterprise Division • Build, develop, and retain leaders and teams across commercial, technical, service delivery, and operational functions • Partner with People & Development on recruitment, talent development, engagement, and organizational effectiveness • Represent F12 with enterprise clients, technology partners, and the broader business community • Report to the Chief Operating Officer and work with the F12 Executive Team and senior leaders across Sales, Technology, Operations, Finance, Marketing, and People & Development

🎯 Requirements

• Senior leadership experience with accountability for a significant business unit and P&L of comparable scale, ideally approximately $20 million or greater • Strong enterprise sales experience, including developing new business, growing existing accounts, navigating complex sales cycles, and building executive-level client relationships • Demonstrated success driving revenue growth while managing profitability, forecasting, budgets, and overall financial performance • Strong understanding of Professional Services and the commercial and operational dynamics of delivering complex technology solutions to enterprise clients • Strong working knowledge of the Microsoft enterprise technology ecosystem • Ability to connect technology solutions with client business needs and translate technical capabilities into clear business value • Experience leading multifunctional teams across sales, account management, Professional Services, service delivery, operations, or related areas • Strong commercial and financial acumen • Strong executive presence, communication, negotiation, relationship management, and decision-making capabilities • Strategic mindset with ability to drive execution and accountability • Demonstrated ability to build, develop, and retain high-performing teams and leaders • Experience within IT services, technology consulting, managed services, or a related technology environment is preferred but not required • Commitment to F12’s values and to building a collaborative, accountable, and high-performing culture

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