Private Client Operations Specialist

Job not on LinkedIn

🕒 March 14

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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FARFETCH

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

🛍️ eCommerce

👗 Fashion

🛒 Retail

eCommerce • Fashion • Retail

FARFETCH is a global fashion online platform connecting consumers with luxury brands and boutiques. Offering a wide range of products in womenswear, menswear, and kidswear, FARFETCH provides unique shopping experiences through its website and app. Customers can enjoy various benefits such as free shipping on selected items, exclusive member offers, and sustainable services like selling designer bags. The company supports cryptocurrency payments and offers discounts for students and youth. FARFETCH is committed to sustainability and protection of intellectual property, ensuring a high standard of customer service and satisfaction.

📋 Description

• Partner with the Private Client Operations Manager to support the delivery of the Private Client Global Sales Operations strategy across the EMEA region. • Act as a key operational partner to regional Private Client teams, ensuring processes and tools enable a seamless client experience. • Identify operational inefficiencies and partner with global stakeholders to implement improvements that enhance service delivery and team productivity. • Lead the onboarding and induction programme for all new Private Client team members in EMEA, ensuring a structured and effective transition into the role. • Deliver systems and operational training, ensuring stylists are fully equipped to operate confidently across all tools and processes from day one. • Act as a trusted support resource for the wider team, reinforcing best practices and driving operational consistency. • Serve as the regional ambassador for key Private Client systems, including CRM and operational platforms, promoting effective adoption and utilisation across the team. • Establish structured feedback loops with stylists and regional leaders to capture insights on system performance and opportunities for improvement. • Partner with Product, Technology, and Global Operations teams to translate regional feedback into actionable enhancements. • Act as the primary operational point of contact for clients and order-related escalations within the EMEA Private Client business. • Coordinate with internal teams, including logistics, customer service, technology, and finance, to resolve issues quickly and effectively. • Ensure escalations are handled with discretion, speed, and a client-first approach to safeguard the Private Client experience. • Partner with Private Client Sales leaders, regional stakeholders, and global teams to support the execution of strategic initiatives.

🎯 Requirements

• 3–5 years of experience in operations, luxury retail, client services, or e-commerce, ideally within an international environment. • Previous exposure to luxury fashion, Private Client / VIP servicing, or logistics and fulfilment is highly desirable. • Proven ability to manage escalations and collaborate effectively across multiple teams and time zones. • Highly organised and detail-oriented, with the ability to manage multiple priorities and deadlines. • Proactive and analytical, capable of identifying process inefficiencies and proposing improvements. • Tech-savvy and comfortable with data tools, particularly Salesforce, Looker, CRM systems, and JIRA. • A natural trainer and mentor with excellent presentation and facilitation skills. • Exceptional attention to detail and ability to manage multiple priorities simultaneously. • Strong communication and interpersonal skills, with cultural sensitivity for working across diverse markets. • Excellent problem-solving mindset by being proactive, resourceful, and solution-oriented. • Able to work under pressure and adapt quickly in a fast-paced, ever-evolving luxury environment. • A natural team player with a collaborative spirit and positive attitude. • A good fashion sense is required, as the specialist will also contribute to daily content initiatives. • Fluent in English.

🏖️ Benefits

• Employee Pension Scheme • Flexible Benefits Program • Health Insurance & Critical Illness cover • Flexible work environment- Hybrid Model (3 days a week from the office, 2 days from home)