IT Operations Manager

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🕒 March 12

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Samba TV

WebsiteLinkedInAll Job Openings

201 - 500 employees

📱 Media

☁️ SaaS

🤖 Artificial Intelligence

Media • SaaS • Artificial Intelligence

Samba TV is a company that provides data-driven insights and solutions for television viewership. It offers omniscreen advertising and measurement solutions, leveraging technology powered by its owned tech stack. With a focus on privacy compliance, Samba TV collects data from smart TVs and provides innovative business solutions that enhance TV viewing experiences. The company positions itself as a leader in the television data industry, transforming how viewers interact with TV content across various platforms, including streaming services like Netflix, HBO, and others.

📋 Description

• Serve as the primary IT contact for all employees at assigned West Coast office locations • Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems • Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability • Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets • Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests • Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments • Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring • Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management • Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day-one readiness • Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling • Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management • Manage and maintain office network infrastructure including Wi-Fi, switches, and local connectivity • Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades • Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs • Engage with external vendors for hardware, software, and services procurement • Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience • 5+ years of experience in IT system administration, IT operations, or a similar multi-discipline IT role • Proven ability to independently manage corporate IT across multiple disciplines in a fast-paced technology environment • Strong hands-on experience with macOS and Windows endpoint management in enterprise environments • Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement • Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management • Working knowledge of networking fundamentals: Wi-Fi, DNS, DHCP, VPNs, and basic firewall concepts • Strong problem-solving skills with the ability to work independently and manage multiple priorities simultaneously • Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders

🏖️ Benefits

• Samba TV is an equal opportunity employer • We celebrate diversity and are committed to creating an inclusive environment for all employees • We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact