SaaS Operations – Service Manager

🕒 February 27

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Objectway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

🏦 Banking

☁️ SaaS

🔥 Funding within the last year

💰 Private Equity Round - Objectway on 2025-08

Fintech • Banking • SaaS

Objectway is a software and services company that provides a cloud-capable, front-to-back platform for banks, wealth managers, asset managers and other financial institutions to manage wealth, investments and banking operations. With more than 30 years of domain experience, Objectway offers digital wealth solutions, portfolio analytics, risk and performance tools, and operational automation to support private and retail banks, investment managers, and life & pension providers across multiple countries. The firm positions itself as a global FinTech partner focused on scalable, composable and personalized solutions to increase efficiency, compliance and client outcomes.

📋 Description

• The SaaS Service Manager will be responsible for the effective delivery, management, and continuous improvement of our SaaS Services servicing UK Wealth and Investment Management companies. • In addition to managing service performance, you will lead a service team, ensuring they work effectively meeting the contractual SLAs and client expectations. • You will drive continuous improvement in service delivery, support customer success, coordinating with product experts, delivery and infrastructure management teams to ensure effective service provision and ensure high levels of client satisfaction while maintaining strong leadership over your team. • The role involves overseeing the entire service lifecycle, from onboarding new clients to ensuring optimal system performance, managing incidents and service requests, and ensuring that contractual service-level agreements (SLAs) are met. • The ideal candidate will possess a deep understanding and strong experience in SaaS Service delivery in a fast-paced fintech environment, strong problem-solving abilities, and excellent communication skills to engage with both internal teams and external clients.

🎯 Requirements

• Minimum of 5+ years of experience in service management role, with at least 2 years in a SaaS environment, preferably in fintech serving wealth or investment managers or banks. • Minimum of 2+ years in a leadership or managerial role. • Strong understanding of SaaS operations, cloud services, and enterprise software solutions. • Experience working with SaaS performance and monitoring tools, SLAs, and service delivery management frameworks. • Demonstrated ability to manage customer relationships, handle escalations, and deliver results under pressure. • Knowledge of financial technology, regulations, and security standards is highly preferred.

🏖️ Benefits

• Permanent employment. • A challenging and progressive position within an international work environment.