Customer Operations Specialist

🕒 May 26

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Octopus Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

⚡ Energy

📡 Telecommunications

Energy • Telecommunications

Octopus Energy is a UK-based energy supplier that offers innovative smart tariffs and renewable energy solutions. Known for its award-winning customer service and commitment to a greener future, Octopus Energy provides great value for the long term with prices historically cheaper than any other large supplier. As one of Europe's leading investors in renewable energy generation, the company is highly trusted, holding a five-star customer service rating. Octopus Energy offers a variety of tariffs tailored for smart meters, solar energy, and electric vehicles, emphasizing cost savings and environmental benefits. Octopus Energy has also expanded internationally with operations in several countries, including Germany, Spain, France, Italy, Japan, New Zealand, and the USA.

📋 Description

• Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more. • Deliver high-quality care and support for EV drivers. • Solve customer queries by digging into the technical side of the product. • Manage social media and help represent Electroverse on social platforms. • Stay up to date with the latest Electroverse features and new releases to talk about these with customers. • Work with the wider team to deeply understand the customer ecosystem and suggest improvements.

🎯 Requirements

• You’re someone who gets real energy from talking to customers and helping figure out solutions. • You’ll have fantastic written communication skills, able to vary your tone and intended outcome based on who you’re speaking to. • Take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks. • Not afraid to get a bit technical - for example, you might be pulling data from our admin portal and reporting it to the wider team. • Prior knowledge of EVs & EV tech isn’t required but an interest in and desire to know more about the industry is important.

🏖️ Benefits

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. • Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. • Our hard work is rewarded with perks you actually care about! • We’ve also been placed in the top 10 companies for senior leadership. • Visit our UK perks hub - Octopus Employee Benefits