Vehicle Operations Incident Specialist

🕒 March 12

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Octopus Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

⚡ Energy

📡 Telecommunications

Energy • Telecommunications

Octopus Energy is a UK-based energy supplier that offers innovative smart tariffs and renewable energy solutions. Known for its award-winning customer service and commitment to a greener future, Octopus Energy provides great value for the long term with prices historically cheaper than any other large supplier. As one of Europe's leading investors in renewable energy generation, the company is highly trusted, holding a five-star customer service rating. Octopus Energy offers a variety of tariffs tailored for smart meters, solar energy, and electric vehicles, emphasizing cost savings and environmental benefits. Octopus Energy has also expanded internationally with operations in several countries, including Germany, Spain, France, Italy, Japan, New Zealand, and the USA.

📋 Description

• Proactive Incident Ownership: Monitor live fleet alerts including collisions, major faults and breakdown notifications • Deliver Confident, Clear Resolutions: Act as the central point of contact during vehicle incidents • Build Strong Partner Relationships: Work closely with OEMs, dealerships, repairers and recovery providers • Turn Insight Into Improvement: Identify recurring issues, delays or performance gaps • Protect the Driver Experience: Review feedback, including CSAT and Trustpilot insights • Support Wider Fleet Operations: Collaborate across insurance, hire vehicles, recall management

🎯 Requirements

• Motor Industry Experience: Experience within aftersales, fleet management, a dealership environment, or working directly with an OEM • Outcome-Focused Communication: Confident and clear on the phone, able to guide conversations with professionalism and empathy • Ownership & Prioritisation: Comfortable working from live data feeds, prioritising incidents based on urgency and impact • Partner Confidence: Able to challenge constructively when service levels slip • Analytical Awareness: Curious about patterns and performance • Adaptability: Excited by growth and change

🏖️ Benefits

• Competitive salary, flexible work hours • On a call with one of our recruiters we cover salary, and we honestly have flexibility • Octopus Employee Benefits