Customer Success Engineer

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Fingerprint

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🔌 API

☁️ SaaS

💰 $32M Series B on 2021-11

Cybersecurity • API • SaaS

Fingerprint is a technology company focused on bot detection and identification solutions. The platform helps businesses ensure a secure online environment by accurately identifying users and distinguishing between real users and automated bots. They provide developer guides and workspace settings for easy integration into various applications, enhancing security and user experience.

📋 Description

• Guide and assist customers with integrating Fingerprint APIs into web and mobile applications • Collaborate with the development team during customer onboarding and integration • Serve as the primary technical contact for customer inquiries and troubleshooting • Analyze internal logs to identify and resolve customer issues • Monitor API usage and performance proactively • Create JavaScript sample code and tailored integration recommendations • Develop automation scripts for API testing, validation, and monitoring • Conduct customer training sessions and webinars • Create and maintain customer self-service documentation • Build long-term customer relationships and ensure success with the API product • Work with Customer Success Managers to onboard, retain, and grow customers • Relay customer feedback to the product development team to support product improvement

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field • 3–6 years of experience in a customer-facing role, preferably Customer Success Engineer or Technical Support Engineer, focused on API products • Strong JavaScript proficiency and ability to create and maintain automation scripts • Solid understanding of API concepts, RESTful architecture, and web services • Excellent problem-solving and debugging skills • Strong analytical approach to troubleshooting • Outstanding communication and interpersonal skills • Ability to explain technical concepts to diverse audiences • Self-motivated, proactive, and able to work independently and collaboratively • Proficiency with macOS • Comfort working fully remotely with Slack, Google Workspace, and Zoom • API testing tools and frameworks experience is a plus • Mobile app development experience is a plus • SQL experience is a plus • Remote EMEA location preference, with preference for candidates in the UK area • Must be authorized to work from the home location; Fingerprint does not sponsor visas

🏖️ Benefits

• 100% remote work • Flexible remote work using Slack, Google Workspace, and Zoom • Inclusive work environment • Opportunities to attend customer training sessions and webinars (role-related development) • Compensation benchmarked against fast-growing companies with ranges set by level, role, and location for fairness and transparency