Head of CX Growth – Sales

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £74.9k - £82k / year

⏰ Full Time

🔴 Lead

📈 Growth Marketing

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Flash Pack

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

👥 B2C

🌍 Social Impact

💰 $6.1M Venture Round - Flash Pack on 2023-10

B2C • Social Impact

Flash Pack is a premium small-group adventure company that designs curated trips for solo travellers in their 30s–50s, using travel as a catalyst to create meaningful friendships and social connection. Founded in 2014 and rebuilt after the pandemic, Flash Pack positions itself as a “friendship company” focused on boutique stays, expert local leaders and experiences engineered to make connection effortless, while operating as a remote-first employer with global customers and teams.

📋 Description

• Owning performance: Lead and grow the Pre-Booking sales team to consistently exceed CVR targets across all lead and customer types. • Driving strategy: Define and execute the sales roadmap - channel optimisation, outbound development, and partnership with teams across the business to improve conversion at every opportunity. • Improving systems: Collaborate with finance, tech and RevOps teams to enhance workflows, dashboards, and conversion reporting. • Developing people: Coach Team Leads and Travel Experts, build clear progression pathways, and foster a high-accountability, high-support culture. • Experimenting and scaling: Test new sales motions (community forums, webinars, live content plays, AI tools) to improve lead engagement and booking velocity. • Representing the function: Communicate performance narratives, forecasts, and learnings to senior leadership, shaping company-wide commercial strategy.

🎯 Requirements

• A proven track record leading high-performing B2C or hybrid B2c + B2B sales teams in a fast-paced, growth-stage environment. • Strong commercial instincts and analytical ability - you understand funnel metrics, can diagnose CVR shifts, and translate data into actionable plans. • Expertise in managing multi-channel sales (phone, chat, email, outbound) with clear operational playbooks. • Experience partnering with RevOps/Marketing/Tech teams to improve lead quality scoring models, conversion tracking, and understanding shifts in the pipeline. • Deep coaching and people-leadership capability; you build cultures that balance empathy and accountability. • Strategic mindset - comfortable zooming out to define direction and zooming in to execute when needed. • Strong communication and influence skills across all levels; able to secure alignment without hierarchy. • Experience building or managing communities (private members' clubs, tiered membership programmes, ambassador networks) would be a real bonus. • Passion for travel, storytelling, and human connection - you resonate with Flash Pack’s mission and brand. • Adaptability—thrives in a high-growth, evolving environment where no two weeks look the same. • If you don’t quite hit all the criteria, we’d still encourage you to apply.

🏖️ Benefits

• Remote flexible - we are a remote-flexible business with employees across the globe. • Flexible working hours - we know everyone works best differently, so you can choose to work in a way that suits you and your team. • Transparent salary bandings with growth opportunities - our progression and compensation framework is completely transparent to our Flash Packers. • Stock Options - we believe everyone should share in the success of Flash Pack, so all employees get stock options after your first year of employment. • Matched Pension - we want you to feel prepared for the future, so we will match your pension up to 5% (UK employees only). • Unlimited Mental Health & Wellbeing Support - access to therapy and counseling services through Oliva are available. • Enhanced Parental Leave - no matter how your family gets started, you’ll be supported here. • Enhanced and Flexible Annual Leave - you’ll get 25 days annual leave, plus your bank holidays. • Work from abroad - experience new cultures, meet inspiring people and fuel your creativity with the opportunity to work from abroad for 45 days of the year. • A diverse and inclusive team - we recognise and celebrate the diversity of our team. • Flash Pack Adventure - opportunity to travel and join one of our unforgettable adventures after your first year of employment.