Delivery Account Lead

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £30.2k - £32.7k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Futures For All

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤲 Charity

📚 Education

🌍 Social Impact

Charity • Education • Social Impact

Futures For All is a UK charity that runs fully funded programmes to secure fair futures for young people from state schools and colleges. It helps learners aged approximately 11–24 access real-world work experience, remote and in-person placements, insight days with leading employers, and inspirational talks via a Speakers for Schools network. The organisation also runs Discover Creative Careers, a UK-wide programme guiding young people into creative industries, and partners with employers, educators, and volunteers to level the playing field and expand opportunities.

📋 Description

• Respond to enquiries from schools and students about application portal registration and troubleshooting • Support technical delivery using in-house software and external partner software • Engage and manage stakeholders to deliver virtual activities • Host virtual and in-person work experience activities and talks • Support clients and schools with attendance lists and safeguarding • Provide technical hosting support for virtual activities • Create and develop content and structure for virtual activities and work placements • Provide end-to-end technical support for partners, schools, and students • Input new data, maintain records, and generate reports • Create bespoke impact reports for programmes • Manage stakeholder queries by email and telephone • Attend client, school, and charity meetings; report evaluation materials and schedule meetings • Provide briefings for teachers, delivery partners, staff, and volunteers • Ensure schools receive physical merchandise and online materials before sessions • Monitor student and employer volunteer registrations and ensure paperwork is complete • Arrange schools' Data Sharing Agreements • Ensure safeguarding processes are followed and client staff understand procedures • Purchase and deliver programme prizes and merchandise to schools • Plan in-person and virtual events, including agendas and logistics • Support delivery of charity programmes

🎯 Requirements

• Experience of hosting virtual and in-person events for young people • Experience in creating and writing content for events • Experience in a similar delivery-focused role within a small, fast-paced organisation • Experience using Microsoft packages, including Outlook • Experience using CRM software • Good customer service skills • Excellent organisation skills and ability to learn quickly • Flexibility and willingness to support team tasks • Ability to clearly communicate with students • Confidence building and maintaining relationships with multiple stakeholders • Ability to organise workload and drive work forward independently • Appointees are subject to a DBS check • Must have the right to work in the UK • Desirable: Experience of developing and delivering content to young people • Desirable: Experience of working in programme support in education charities • Desirable: Experience of using Salesforce • Desirable: Experience of supporting young people via charity programmes • Desirable: Experience of using Google Classrooms

🏖️ Benefits

• 25 days annual leave plus bank holidays • Morning of your birthday off • £500 a year professional development fund • Option to purchase additional annual leave yearly • 'Winter shutdown' gifted so no need to use annual leave between Christmas and New Year's Eve • Early bank holiday finish at 3:30pm on the Friday before bank holidays • 22.2 hours of volunteering days each year • Home office set up support • Enhanced sick pay • Enhanced family friendly leave • Employee Assistance Programme