IT Operations Manager

🕒 September 12

🇺🇸 United States – Remote

💵 $123.3k - $166.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Lead day-to-day IT operations across service desk, infrastructure, networks, cloud services, and business applications • Manage incident, problem, request, and change processes • Guide IT staff and contractors, set priorities, and foster accountability, customer focus, and continuous improvement • Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through monitoring, maintenance, upgrades, and lifecycle planning • Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and meet compliance requirements • Communicate outages, risks, and priorities to stakeholders and gather feedback to improve service quality • Manage vendor relationships, performance, procurement support, and contract execution • Track service availability, incidents, satisfaction, lifecycle status, and vulnerability compliance metrics • Deliver regular operational reporting • Identify opportunities to modernize, automate, and improve IT operations in alignment with strategic goals and mission needs • Oversee IT service delivery for GDIT, a global technology and professional services company serving U.S. government, defense, and intelligence agencies

🎯 Requirements

• 5+ years of progressive IT experience with operational leadership • Experience across multiple IT domains in government or regulated environments • Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end-user support • Proven vendor and contractor management experience • Excellent communication skills, especially with non-technical audiences • Experience with ITSM platforms, such as ServiceNow • Experience as a Senior Networking Engineer • BI Full 6C (T4) public trust requirement • Ability to work in a role with no required security clearance currently possessed or obtained • U.S. citizenship is not required

🏖️ Benefits

• AI-powered career tool identifying career steps and learning opportunities • Internal mobility team supporting career goals • Comprehensive benefits and wellness packages • 401(k) with company match • Competitive pay • Paid time off • Full-flex work week • Medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan • Pre-tax and post-tax 401(k) contributions up to IRS annual limits • Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Remote work / telecommuting